IBM Enterprise Content Manager vs. Oracle WebCenter Content

Self-hosted IBM ECM Solutions are appropriate for any large organization with substantial internal infrastructure management teams and a commitment to training their staff. Other organizations should consider the Cloud based offerings.

Incentivized

If your company is large and uses other Oracle products, Oracle WebCenter Content is probably a worthwhile investment. It integrates well with other Oracle applications and has the potential to help automate some of your existing processes. If you do not use other Oracle products, I would say there are better alternatives out there that are probably more user-friendly and cost effective.

Incentivized

• Speaking of IBM Case Manager in particular, we believe that just about every business process involving the effort of knowledge workers can be enhanced and automated using IBM Case Manager. If a process or set of tasks requires the judgment, decision-making skills, and experience of a knowledge worker, then the process can be configured for IBM Case Manager. If the process is dynamic and requires flexibility such that the business outcome depends upon the choices and decisions made during the process, then IBM Case Manager is the ideal solution for automation, tracking, and collaboration of such work.
• With regards to Content Management, we are particularly fond of and adept at utilizing both IBM Content Collector, IBM Classification Manager, and IBM Enterprise Records. As business communications have changed over the last 20 years, the growth of digital content housed within the burgeoning storage silos located throughout a company's infrastructure has swelled to nearly unmanageable levels. This impacts them in numerous ways; from the direct costs associated with ever increasing storage, to the unknowable costs associated with the legal liability of content residing on their systems, to the lost opportunity of un-mined customer data residing on their systems. All of these impacts can be mitigated by the application of IBM Content Management and Content Analytics.
• To me personally, I believe the greatest strength of products like these are their immense configurability. Depending upon the business requirements of the customer, systems such as those mentioned above can be configured in almost inexhaustible arrangements to accomplish just about any task that can be imagined - all to satisfy the needs and requirements of the demands of the business. From collecting email from mail servers and evaluating it for its context, not just it's content, in order to determine its worth to the organization, to creating File Plans for storing content in a smart repository which makes possible content lifecycle management and defensible disposal, IBM just does this better than any other products I am familiar with.

Incentivized

• It provided one single repository with a URL link to access each AP invoice.
• It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
• It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
• It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
• Reduce a lot of manual efforts, manual errors and workforce.

Incentivized

• As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
• To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.

Incentivized

• Any images in the emails sent by suppliers (supplier logos in the signature) are treated as invoices by WebCenter Content software.
• We have an invoice with 4 lines and each line has its own project manager. Ideally, each invoice line should be sent for approval to respective project managers. However, WebCenter Business Process management was sending all the lines to all project managers.
• The user experience of Oracle WebCenter Content can be drastically improved. It is not up to the mark.

Incentivized

There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort

Incentivized

The challenges with converting to a completely new system create quite a barrier to switching to anything else. If we find another system that offers guaranteed improvements to the user interface -- as well as as a more coherent set of options for data interchanges with current and future enterprise data sources -- we would be more interested in swithing to that new product. Of course, the expense in purchasing competitor system, along with the costs of migrating all current content, along with retooling all existing workflows in place, would be carefully weighed against the benefits incurred from a switch-over.

The end-user experience is excellent. The Administration experience needs some more work.

Incentivized

It meets all required functionality requirements -- but handles none of them in an exceptional manner

Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.

Incentivized

We were looking for an automated invoice processing solution. As we are already on Oracle ERP, it made sense for us to go for Oracle Fusion payables with Oracle WebCenter Content. We have a good relationship with Oracle and Oracle promised us priority support during the time of implementation.

Incentivized

• After using the IBM ECM in HR department the productivity of the department increased
• There are lot of cost savings because of eliminating the need to maintain physical documents

Incentivized

• When integrated with a system like Biscom, WebCenter Content makes document capture, retention, and archiving much more efficient and cost-effective.
• When integrated with a system like Siebel CRM, WebCenter Content makes communications with customers/leads more efficient.
• Leveraging the robust content authoring capabilities has helped our web clients reduce the amount of involvement required of IT services during the normal course of web content authoring and management.