IBM Sterling Configure, Price, Quote vs. ProcessMate

Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.

Incentivized

• Automating configuration, pricing and quotation of banking services.
• Via web self-service on IBM CPQ, customers and the sales team are able to streamline sales processes by getting guidance whenever needed.
• Customers are able to view price lists before making any purchase so as to make informed decisions.

Incentivized

• Disaster recovery and backup databases are hectic to utilize without IT skills due to it’s rich in lots of features.
• Cost is slightly expensive, but it is worth the results we gain.

Incentivized

Timely and courteous response time from IBM Support any time there was a request that needed to be made.

Incentivized

Apart from Experlogix CPQ failing yo seamlessly integrate with a lot of external applications via API, it also has weak CPQ features and is not popular than IBM CPQ. That’s why we decided to shift from Experlogix few months after I joined AT&T.

• IBM CPQ has enabled us to gain a lot of leads, which turns to be real clients by imposing discounts on our services.
• Integration with salesforce.com makes it easy to configure products and services by creating quote-to-cash orders.
• Price lists and coupons makes it easy to customers to place orders.

Incentivized