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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Cloudability

    Score8.8 out of 10
    N/AIBM Cloudability is a cloud cost management and optimization tool that enables IT, finance, and business teams to optimize their costs and communicate the business value of the cloud.N/A

    ServiceNow IT Asset Management

    Score8.1 out of 10
    N/AITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
    Pricing
    IBM CloudabilityServiceNow IT Asset Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM CloudabilityServiceNow IT Asset Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM CloudabilityServiceNow IT Asset Management
    Considered Both Products
    Apptio an IBM Company
    Chose IBM Cloudability
    All of Apptio products interact very well in an holistic environment that can share some of the data sources, centralize spend if IT data and provide with useful insights for the business. We have been using Apptio Cloudability for cloud visibility in order to determine …
    Incentivized
    Chose IBM Cloudability
    We wanted the capability to build reports and visualizations for cloud usage.
    Incentivized
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    15 Answers
    Delivers good value for the price
    No answers on this topic
    92%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    10 Answers
    Features
    IBM CloudabilityServiceNow IT Asset Management
    IT Asset Management
    Comparison of IT Asset Management features of IBM Cloudability and ServiceNow IT Asset Management
    Feature
    IBM Cloudability
    -
    Ratings
    ServiceNow IT Asset Management
    7.8
    18 Ratings
    1% below category average
    Software and hardware inventory tracking00 Ratings8.018 Ratings
    License management00 Ratings8.016 Ratings
    Asset lifecycle monitoring00 Ratings8.017 Ratings
    Contract management00 Ratings8.016 Ratings
    Asset relationship management00 Ratings7.017 Ratings
    Best Alternatives
    IBM CloudabilityServiceNow IT Asset Management
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    KACE Asset Management Appliance
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM CloudabilityServiceNow IT Asset Management
    Likelihood to Recommend
    8.9
    (110 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    8.2
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (110 ratings)
    8.0
    (1 ratings)
    Availability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (1 ratings)
    -
    (0 ratings)
    In-Person Training
    1.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM CloudabilityServiceNow IT Asset Management
    Likelihood to Recommend
    Apptio an IBM Company
    Good tool to start FinOps journey in a medium sized (or above) company. Currently missing AI capabilities that are now available with a lot of FinOps vendors in the market. Also, apptio currently does not have FOCUS dataset nomenclature, that can be worked upon.
    Incentivized
    Read full review
    ServiceNow
    As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
    Incentivized
    Read full review
    Pros
    Apptio an IBM Company
    • It shows the visibility into the cost and a single pane of glass for all of our cloud providers, multiple products in those multi-cloud. So it shows us our spending across the cloud by vendor, by product, and by all the tags that we have in the cloud. So it gives us visibility into many different directions in our cost.
    Incentivized
    Read full review
    ServiceNow
    • Single place portal for employees and IT for assets assigned
    • Track the requests raised by employees and manage the historical record for reference
    Incentivized
    Read full review
    Cons
    Apptio an IBM Company
    • There is currently no ability to apply global filters over the data in cloudability. Rather users must go through a difficult process to create custom views which they are later able to apply over top of their datasets.
    • Drill functionality does not really exists but appears to be more of an after though add-on. Yes you are able to "drill" but the visuals disappear and even the ability to export the more detailed information.
    Incentivized
    Read full review
    ServiceNow
    • The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
    • While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.
    Incentivized
    Read full review
    Likelihood to Renew
    Apptio an IBM Company
    We decided to build our own home-grown FinOps tool, but the results of the proof of concept were very promising.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Usability
    Apptio an IBM Company
    I gave the IBM Cloudability a 7/10 because it is good, but it could improve in some places. It is easy to get data uploaded and ready to view, but it is only up to a certain point in time, and not live data. As for how it looks, the interface is good for viewing, however navigation could be a little better, maybe supported with a roadmap.
    Incentivized
    Read full review
    ServiceNow
    On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.
    Incentivized
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    Reliability and Availability
    Apptio an IBM Company
    Only been 1 or 2 occaisions when not available, in 3 years
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Performance
    Apptio an IBM Company
    Afternoons tend to be a little slower, due to US traffic I assume
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    Apptio an IBM Company
    While there have been few support cases where the experience was good. But in multiple support cases it's firstly delayed and even after weeks or months of time, team is not able to provide us with the RCA of the issue. All they are claiming is the issue is now fixed which I still see coming back after few days or weeks as we've never identified and addressed the root cause.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Online Training
    Apptio an IBM Company
    Training was adequate, but the real learning begins when you start using the product, like most things. All major functions were covered so as an entry point, was a good introduction to the product. The training pace was good as well, the areas were covered in decent depth, without being too much of an information overload.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    Apptio an IBM Company
    Within months
    Read full review
    ServiceNow
    No answers on this topic
    Alternatives Considered
    Apptio an IBM Company
    Before Apptio we extensively used the cloud native and in house automated and developed cost optimization tool using python , powershell and leveraging the various cloud native services like AWS systems manager , Azure Functions and Azure automation run books.
    Incentivized
    Read full review
    ServiceNow
    Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Apptio an IBM Company
    I wasn't personally involved, but all dealings with Apptio have been easy
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Scalability
    Apptio an IBM Company
    Works as designed
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Return on Investment
    Apptio an IBM Company
    • Positive - as our utilization of Cloud platforms has increased, getting better reporting has been a key objective and Cloudability has allowed us to achieve this.
    • Positive - has allowed us to find opportunities for Cloud savings and improve our utilization of Cloud resources.
    Incentivized
    Read full review
    ServiceNow
    • By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
    • With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.
    Incentivized
    Read full review
    ScreenShots