IBM Cloudability vs. ServiceNow IT Asset Management

Good tool to start FinOps journey in a medium sized (or above) company. Currently missing AI capabilities that are now available with a lot of FinOps vendors in the market. Also, apptio currently does not have FOCUS dataset nomenclature, that can be worked upon.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• It shows the visibility into the cost and a single pane of glass for all of our cloud providers, multiple products in those multi-cloud. So it shows us our spending across the cloud by vendor, by product, and by all the tags that we have in the cloud. So it gives us visibility into many different directions in our cost.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• There is currently no ability to apply global filters over the data in cloudability. Rather users must go through a difficult process to create custom views which they are later able to apply over top of their datasets.
• Drill functionality does not really exists but appears to be more of an after though add-on. Yes you are able to "drill" but the visuals disappear and even the ability to export the more detailed information.

Incentivized

• The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
• While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.

Incentivized

We decided to build our own home-grown FinOps tool, but the results of the proof of concept were very promising.

Incentivized

I gave the IBM Cloudability a 7/10 because it is good, but it could improve in some places. It is easy to get data uploaded and ready to view, but it is only up to a certain point in time, and not live data. As for how it looks, the interface is good for viewing, however navigation could be a little better, maybe supported with a roadmap.

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Only been 1 or 2 occaisions when not available, in 3 years

Incentivized

Afternoons tend to be a little slower, due to US traffic I assume

Incentivized

While there have been few support cases where the experience was good. But in multiple support cases it's firstly delayed and even after weeks or months of time, team is not able to provide us with the RCA of the issue. All they are claiming is the issue is now fixed which I still see coming back after few days or weeks as we've never identified and addressed the root cause.

Incentivized

Training was adequate, but the real learning begins when you start using the product, like most things. All major functions were covered so as an entry point, was a good introduction to the product. The training pace was good as well, the areas were covered in decent depth, without being too much of an information overload.

Incentivized

Within months

Before Apptio we extensively used the cloud native and in house automated and developed cost optimization tool using python , powershell and leveraging the various cloud native services like AWS systems manager , Azure Functions and Azure automation run books.

Incentivized

Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation

Incentivized

I wasn't personally involved, but all dealings with Apptio have been easy

Incentivized

Works as designed

Incentivized

• Positive - as our utilization of Cloud platforms has increased, getting better reporting has been a key objective and Cloudability has allowed us to achieve this.
• Positive - has allowed us to find opportunities for Cloud savings and improve our utilization of Cloud resources.

Incentivized

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Incentivized