Enterprise Search by Hyland vs. Lucidworks Platform

Lucidworks Fusion is best suited for information retrieval applications to search structured or unstructured data. It offers variety of features to help users find contents they are looking for. For Chatbot like applications, Fusion can be used for powering the backend search, but dialog manager is not supported by this product

• Signals feature to boost search results helps search relevancy
• Business Rules feature for tuning search results
• Query pipeline design gives great flexibility in application development

• Documentation can be improved

It is incredibly intuitive and so easy to use that business people can now complete functions that used to be limited to software developers only.

It has continued to improve over the years.

We looked at several popular Enterprise Search applications 5 years ago which I wish to leave unnamed. We found Lucidworks to the the most cost-effective alternative that met all of our needs.

• Allowed us to move software developers from enterprise search to other customer focused applications due to built in signals processing and related popularity boosting out of the box.
• Enabled business experts to work directly with Fusion to influence search results and not be so dependent on developers.