Huawei Cloud Meeting vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Huawei Cloud Meeting
Score 6.0 out of 10
N/A
HUAWEI CLOUD Meeting provides all-scenario, device-cloud synergy videoconferencing for intelligent communication and collaboration. Users can share through screens, whiteboards, or projection. Featuring Device-Cloud Synergy, the solution provides seamless data transfer among PCs, mobile phones, tablets, meeting room terminals, and smart TVs.N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
Huawei Cloud MeetingMiContact Center
Editions & Modules
No answers on this topic
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
Huawei Cloud MeetingMiContact Center
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Huawei Cloud MeetingMiContact Center
Features
Huawei Cloud MeetingMiContact Center
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Huawei Cloud Meeting
7.0
1 Ratings
13% below category average
MiContact Center
-
Ratings
High quality audio9.01 Ratings00 Ratings
High quality video8.01 Ratings00 Ratings
Low bandwidth requirements4.01 Ratings00 Ratings
Mobile support7.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Huawei Cloud Meeting
3.5
1 Ratings
77% below category average
MiContact Center
-
Ratings
Desktop sharing5.01 Ratings00 Ratings
Whiteboards2.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Huawei Cloud Meeting
6.3
1 Ratings
27% below category average
MiContact Center
-
Ratings
Calendar integration2.01 Ratings00 Ratings
Meeting initiation7.01 Ratings00 Ratings
Record meetings / events7.01 Ratings00 Ratings
Slideshows9.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Huawei Cloud Meeting
5.7
1 Ratings
36% below category average
MiContact Center
-
Ratings
Live chat7.01 Ratings00 Ratings
Audience polling3.01 Ratings00 Ratings
Q&A7.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Huawei Cloud Meeting
6.7
1 Ratings
19% below category average
MiContact Center
-
Ratings
User authentication7.01 Ratings00 Ratings
Participant roles & permissions5.01 Ratings00 Ratings
Confidential attendee list8.01 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Huawei Cloud Meeting
-
Ratings
MiContact Center
8.5
2 Ratings
2% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Huawei Cloud Meeting
-
Ratings
MiContact Center
8.6
2 Ratings
5% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Huawei Cloud MeetingMiContact Center
Small Businesses
Whereby
Whereby
Score 9.9 out of 10
CloudTalk
CloudTalk
Score 7.3 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.3 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Huawei Cloud MeetingMiContact Center
Likelihood to Recommend
6.0
(1 ratings)
9.5
(2 ratings)
User Testimonials
Huawei Cloud MeetingMiContact Center
Likelihood to Recommend
Huawei Technologies
For international meetings Huawei Cloud Meeting is a great platform. It really depends on the software already used by the company as to whether it would be a good fit or not. Some companies are hard set on Teams, Zoom, etc.
Read full review
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
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Pros
Huawei Technologies
  • Great call quality
  • Easy to join/setup meetings
  • Recognized all peripherals (microphone, camera, etc)
Read full review
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Cons
Huawei Technologies
  • More tools on screen sharing
  • More chat expressions
  • Crash reports
Read full review
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Read full review
Alternatives Considered
Huawei Technologies
Huawei Cloud Meeting has some unique features, but it really comes down to the preference of who you are meeting with. In this case Huawei Cloud Meeting would prefer their own platform and it very much held its own to zoom, teams, etc.
Read full review
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
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Return on Investment
Huawei Technologies
  • Enabled great user/sponsor communication
  • Allowed for feedback on Huawei’s presence at the event
  • Fulfilled the lack of in person meeting availability
Read full review
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Read full review
ScreenShots