Huawei Cloud Meeting vs. MiContact Center

For international meetings Huawei Cloud Meeting is a great platform. It really depends on the software already used by the company as to whether it would be a good fit or not. Some companies are hard set on Teams, Zoom, etc.

Incentivized

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Great call quality
• Easy to join/setup meetings
• Recognized all peripherals (microphone, camera, etc)

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• More tools on screen sharing
• More chat expressions
• Crash reports

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

Huawei Cloud Meeting has some unique features, but it really comes down to the preference of who you are meeting with. In this case Huawei Cloud Meeting would prefer their own platform and it very much held its own to zoom, teams, etc.

Incentivized

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• Enabled great user/sponsor communication
• Allowed for feedback on Huawei’s presence at the event
• Fulfilled the lack of in person meeting availability

Incentivized

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized