Bullhorn ATS & CRM vs. Vincere

For recruitment businesses there really is no better tool out there. Bullhorn ATS & CRM integrates flawlessly with other software making it less work for consultants in having lots of different tabs open at once. In addition to this, the support team are fantastic they are quick to assist in fixing issues should they arise. I accidentally deleted a lot of tasks which are essentially diary reminders and leads which upset the sales floor as you can imagine. it was a quick fix for this to be undone quickly and without issue. Day to day, adding a candidate is as easy as dragging and dropping a document in either PDF or word format. the system pics up duplicates quickly also ensuring the system is not clogged up with lots of the same information.

Incentivized

The training videos are a great tool for someone new to the system, and lines up really well with the ease of use that the system demonstrates overall - my team all watched these over the course of a week and became fairly proficient in using the system before we had it rolled out. Previously systems i have used haven't allowed for the extraction of financials in enough detail from the system. Vincere allows us to break our data down by contingent and retained, then by stage in order to truly see our pipeline in detail.

• It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
• The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
• The messaging automation feature again helps to save our time.

Incentivized

• Candidate search functions are brilliant
• Has multiple integrations
• Is constantly coming up with innovative solutions
• Being independent of major New Zealand job boards means increased security of information. It is more difficult for the duopoly job boards here to assess where our candidate applications originates from. This is relevant given the involvement one prominent job board has with a competing ATS system.

• Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
• Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
• Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.

Incentivized

• I would like to see the the recruitment process automated (e.g., when you move a candidate through the process that their status updates automatically and you don't need to do it manually yourself). When a candidate is going for an interview, the status at the top of their profile should automatically update. Then when they go for their first Interview, the status should automatically update and so on. Now you need to manually go and update all this, which is time consuming and can sometimes be forgotten.
• The copy and paste function should be updated so that it can be used on all screens no mater where in the system you are, as not everyone knows how to do CRV files, etc. Copy/paste saves time for someone like me.

We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.

Incentivized

We just implemented Vincere and the chance of changing to a different soon is limited

Incentivized

I found Bullhorn ATS & CRM to be extremely user friendly and quick to learn how to navigate it. The integration to Xero is extremely beneficial and really helps us to manage and monitor our recruitment activities and what stage of recruitment we are up to and to ensure we are invoicing our clients accordingly which we do in three stages.

Incentivized

Great candidate management. A UI that could do with further visual development. Easy to use functions and great support from the Vincere team. Slightly clunky process for making a placement. Great candidate pics and star ratings. Overall easy of use that drives good adoption from my team

It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks

Our Implementation Consultant Alan is super helpful 10/10 recommend!! If I have a question he gets in contact super fast. If he does not have an answer right away he talks to other departments and gets back in thouch within 48 hours. He was definitely the most helpful person out of everyone we talked to

With the exception of Job Diva, which I don't know if it's available on Android or iOS, Bull Horn was much easier to use. Bull Horn is also quite beneficial in tracking the application of candidates and updating their statuses in order to check their availability for future references. I enjoy the feature that allows you to enter various candidate details and the capacity to create massive groupings based on candidate characteristics.

Incentivized

I find vincere much easier to use, and I've found the support team infinitely faster and more knowledgable. On my previous platform I had a business restructure, and in changing my arrangement with the ATS provider, I had multiple, massive issues. I've not had any issues with Vincere thus far

• Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
• Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.

• Lots of time wasted trying to get support.
• Wasted time migrating data to and from the product.
• Slow refresh speeds with a simple candidate lookup taking so long we resort to using the mobile application.
• The terrible CV formatting capabilities require us to use 3rd party products.
• Lack of automation makes it a very time consuming product to manage work flows on.
• Slowed down the function of the office considerably when you look at the Bugs, the lack of support, the poor work flow for the CRM element.
• Misleading analytics resulted in the team simply not trusting the reporting which effected performance.
• Being tied to a product that wasn't fit for purpose has been hugely frustrating.