HelpWire vs. TSPlus

Great for quick access to remote devices to check the software I need. Unattended access would be great to have, as it would make the testing process even easier for me.

It is useful in all the cases where users have to work via rdp. The possibility of making available to users only the applications they need is very useful. However, it is less appropriate in environments where there is a need for large computing power such as design studios. It would require a hardware requirement that is too economically high to be justified

Incentivized

• Easy and quick, set up and connection establishment.
• No mouse or movement lag while connected with remote system
• Workd equally well with Windows or Mac systems.

• Detailed management of users or user groups and the applications associated with them
• Using MS app standard RDP or creating TS Plus runtime
• license management and updates

Incentivized

• UX/UI can be improved.
• Sometimes the screen freezes but connection is not lost so we can close the window and open again.
• It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.

• The custom client doesn't always work with all applications, I solved it by configuring connections with classic RDP on individual PCs
• the procedure for activating and renewing the licenses was not very clear to me, I went by trial and error but in the end I was able to activate it
• nothing else in particular, everything works in a simple and intuitive way

Incentivized

It's free, but I love their service, so I will buy their service if they introduce any paid program.

I have no complaints about HelpWire’s usability. It’s quick to set up and easy to navigate, with a clear interface that avoids unnecessary buttons and input fields. It’s simple, which is perfect for my needs

A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy I made the switch. Reliable performance, ease of use, and strong security were key factors for me.

It is much easier to manage and implement. Even if it is not very intuitive the management of licenses is still better than that of the Remote Desktop environment of Microsoft. With Microsoft, the limit is the ability to simply access the remote desktop, while with TS Plus you can manage individual applications so as to give the user only the tools he needs.

Incentivized

• Available for every budget, as it free for commercial use, so I can save my expenses
• Simple initiation of sessions, easy to explain to my clients how to use the app

• Flexibility in use that allows lean management by the IT manager
• Wide compatibility with almost all sw
• Speed ​​in configuring work sessions

Incentivized