HelpWire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpWire
Score 9.4 out of 10
N/A
HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…N/A
Pricing
HelpWire
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
HelpWire
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional DetailsThe product is free of charge, no Ads, no extra fees
More Pricing Information
Features
HelpWire
Security
Comparison of Security features of Product A and Product B
HelpWire
10.0
Ratings
0% above category average
Role-based user permissions10.00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
HelpWire
8.2
Ratings
6% below category average
File transfer8.70 Ratings
Instant message7.80 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
HelpWire
9.3
Ratings
0% below category average
Attended device access9.90 Ratings
Virtual device access10.00 Ratings
Multiple-display support9.20 Ratings
Multiple concurrent sessions8.20 Ratings
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HelpWire
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Enterprises
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Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
HelpWire
Likelihood to Recommend
9.4
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
Usability
9.5
(0 ratings)
User Testimonials
HelpWire
Likelihood to Recommend
Great for quick access to remote devices to check the software I need. Unattended access would be great to have, as it would make the testing process even easier for me.
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Pros
  • Easy and quick, set up and connection establishment.
  • No mouse or movement lag while connected with remote system
  • Workd equally well with Windows or Mac systems.
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Cons
  • UX/UI can be improved.
  • Sometimes the screen freezes but connection is not lost so we can close the window and open again.
  • It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.
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Likelihood to Renew
It's free, but I love their service, so I will buy their service if they introduce any paid program.
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Usability
I have no complaints about HelpWire’s usability. It’s quick to set up and easy to navigate, with a clear interface that avoids unnecessary buttons and input fields. It’s simple, which is perfect for my needs
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Alternatives Considered
A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy I made the switch. Reliable performance, ease of use, and strong security were key factors for me.
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Return on Investment
  • Available for every budget, as it free for commercial use, so I can save my expenses
  • Simple initiation of sessions, easy to explain to my clients how to use the app
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ScreenShots

HelpWire Screenshots

Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversationScreenshot of the HelpWire Operator application window, with connected workstations and multi-display supportScreenshot of the HelpWire Operator application window, with opened chat side-panelScreenshot of the HelpWire Client application chat-window