| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HelpWire | Score9.4 out of 10 | N/A | HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client… | $0 (for 1 remote connection at a time) |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | Optional | ||||||||||
| Additional Details | The product is free of charge, no Ads, no extra fees | ||||||||||
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| Considered Both Products | Chose HelpWire clear interface compared to other solutions, and I don't have to pay for it when I use it for my work Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HelpWire before this I used TeamViewer. Honestly, TeamViewer just wasn't cutting it anymore. While it used to be my go-to, a few things started to bug me. For one, the free version felt increasingly limited. There were times when I needed a feature that was locked behind a paywall, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HelpWire We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose HelpWire With AnyDesk my biggest issue was the lag in mouse movement, and it was never a great experience. Most of the time I would just view the system and ask the person sitting on Remote machine to do as needed but with HelpWire it's like I am navigating my own system. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
100% Would buy again 7 Answers | |
| Delivers good value for the price | |
100% Delivers good value for the price 7 Answers | |
| Happy with the feature set | |
86% Happy with the feature set 6 Answers | |
| Lived up to sales and marketing promises | |
86% Lived up to sales and marketing promises 6 Answers | |
| Implementation went as expected | |
100% Implementation went as expected 6 Answers | |
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| Small Businesses |  TeamViewer Score8.5 out of 10 |
| Medium-sized Companies |  BeyondTrust Remote Support Score8.8 out of 10 |
| Enterprises | TeamViewer Score8.5 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 9.4 |
| Likelihood to Renew | 10.0 |
| Usability | 9.5 |
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| ScreenShots | HelpWire Screenshots    |
