HelpWire vs. RemoteView

Great for quick access to remote devices to check the software I need. Unattended access would be great to have, as it would make the testing process even easier for me.

RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.

Incentivized

• Easy and quick, set up and connection establishment.
• No mouse or movement lag while connected with remote system
• Workd equally well with Windows or Mac systems.

• Smoother control/access
• Ability to control smartphones, tablets, laptops, desktops
• Works with multiple browser options (Chrome, Firefox, Edge, Safari)

Incentivized

• UX/UI can be improved.
• Sometimes the screen freezes but connection is not lost so we can close the window and open again.
• It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.

• Latency is much better than previous versions of RemoteView, but could always use some improvements

Incentivized

It's free, but I love their service, so I will buy their service if they introduce any paid program.

I have no complaints about HelpWire’s usability. It’s quick to set up and easy to navigate, with a clear interface that avoids unnecessary buttons and input fields. It’s simple, which is perfect for my needs

A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy I made the switch. Reliable performance, ease of use, and strong security were key factors for me.

TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.

Incentivized

• Available for every budget, as it free for commercial use, so I can save my expenses
• Simple initiation of sessions, easy to explain to my clients how to use the app

• Allows us to support our customers/users who are not physically on-site
• Increases our ability to support customers, regardless of where they are
• Customer satisfaction is greatly improved due to quality of support delivered

Incentivized