Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…
$30
per month starts with 100 contacts
Helpjuice
Score 2.5 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…
N/A
Pricing
Help Scout
Helpjuice
Editions & Modules
Standard
$30
per month starts with 100 contacts
Plus
$90
per month starts with 200 contacts
Company
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Help Scout
Helpjuice
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
More Pricing Information
Community Pulse
Help Scout
Helpjuice
Features
Help Scout
Helpjuice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Help Scout
8.8
Ratings
9% above category average
Helpjuice
4.0
Ratings
67% below category average
Organize and prioritize service tickets
9.00 Ratings
2.00 Ratings
Subscription-based notifications
10.00 Ratings
2.00 Ratings
Ticket creation and submission
8.10 Ratings
4.00 Ratings
Ticket response
8.10 Ratings
5.00 Ratings
Expert directory
00 Ratings
7.00 Ratings
ITSM collaboration and documentation
00 Ratings
4.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Help Scout
8.5
Ratings
8% above category average
Helpjuice
6.5
Ratings
19% below category average
External knowledge base
9.00 Ratings
5.00 Ratings
Internal knowledge base
8.00 Ratings
8.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Small businesses that want a conversational type of customer support experience. Nothing wrong with support tickets, but it does make you feel like a number. Also, we needed to get up and running quickly so the "inbox" feel of the dashboard was already familiar with the team so they could adopt the new software quickly.
After a lengthy process to replace our hard-coded HTML knowledge base, we reviewed many possible replacements. Still, Helpjuice proved to be the most affordable, but also provided the most features. The onboarding process was easy and they helped us import and format our existing knowledge base into Helpjuice articles. It provides an easy-to-use and professional-looking CMS that enables us to offer more types of self-help content to our growing user base.
Extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers).
The email newsletter.
They are super responsive. They are pretty rad and transparent: if something goes wrong on their end they are not afraid of admitting fault. Which leads me to trust them because I can believe them. I know that tells you very little about the product, but as leadership, that's something that I really need
Help Scout does exactly what it needs to (facilitate organized, efficient conversations between customers and support people) without getting in the way.
We are receiving feedback from the organizational level that they may want us to transition to a different solution to provide consistency across the company.
Help Scout is a great solution for support teams. There are many articles and webinars to help you learn how to use Help Scout. There are also many features to help make your workflows easier and more efficient. I would readily recommend Help Scout to any small or medium-growing support teams.
HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.
This is tricky because there's helpdesk apps and chat apps (now Help Scout offers both). We first used just an email inbox (of course not scalable but we were very small), then we turned to Freshdesk, which was painful to use. It had some cool features but in general it was ugly, slow, using the interface was very non-intuitive and the prioritization was hard. I have to say this was more than a year ago, so probably they have changed, but anyway. Zendesk is very expensive considering the features are almost the same AND the chat app needs to be paid separately. As chat we used Tawk.to, it was functional but metrics were not that good and it was buggy at times. Comparing Help Scout with their competitors, at least for us, made it a no-brainer to hire them. The price was very attractive considering the amount of features, the great support and the quality of the app. I don't regret my decision at all because Help Scout, unlike other helpdesk companies, tries to have their app "smart" and not a big, corporate thing piled with features. It does what it needs, it's easy to use and helps you achieve your goals regarding support for your customers.
Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, from a design perspective, and after migrating to a MacBook Pro as my work computer, I discovered that the program was NEVER created for Mac OS, requiring me to run Windows on my MacBook whenever I had to update any procedures that hadn’t yet migrated to Helpjuice. What a nightmare.
We are able to retain our customer base due to the outstanding customer service our Customer Experience department provides. Without an organized tool like Help Scout, this would not be possible. We pride ourselves in quick response times to customers and are able to do so by effectively routing tickets to the right agents.
