Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…
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Pricing
Helpjuice
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Helpjuice
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
More Pricing Information
Community Pulse
Helpjuice
Features
Helpjuice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
4.0
Ratings
67% below category average
Organize and prioritize service tickets
2.00 Ratings
Expert directory
7.00 Ratings
Subscription-based notifications
2.00 Ratings
ITSM collaboration and documentation
4.00 Ratings
Ticket creation and submission
4.00 Ratings
Ticket response
5.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
6.5
Ratings
19% below category average
External knowledge base
5.00 Ratings
Internal knowledge base
8.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
After a lengthy process to replace our hard-coded HTML knowledge base, we reviewed many possible replacements. Still, Helpjuice proved to be the most affordable, but also provided the most features. The onboarding process was easy and they helped us import and format our existing knowledge base into Helpjuice articles. It provides an easy-to-use and professional-looking CMS that enables us to offer more types of self-help content to our growing user base.
HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.
Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, from a design perspective, and after migrating to a MacBook Pro as my work computer, I discovered that the program was NEVER created for Mac OS, requiring me to run Windows on my MacBook whenever I had to update any procedures that hadn’t yet migrated to Helpjuice. What a nightmare.
