HaloITSM vs. Microsoft System Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
 Microsoft System Center | Score9 out of 10 | N/A | Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads. | $1,323 per month |
| HaloITSM | Microsoft System Center | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
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| HaloITSM | Microsoft System Center | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
100% Would buy again 12 Answers | 100% Would buy again 13 Answers | |
| Delivers good value for the price | ||
100% Delivers good value for the price 12 Answers | 100% Delivers good value for the price 13 Answers | |
| Happy with the feature set | ||
100% Happy with the feature set 12 Answers | 100% Happy with the feature set 13 Answers | |
| Lived up to sales and marketing promises | ||
100% Lived up to sales and marketing promises 12 Answers | 100% Lived up to sales and marketing promises 10 Answers | |
| Implementation went as expected | ||
100% Implementation went as expected 12 Answers | 100% Implementation went as expected 10 Answers | |
| HaloITSM | Microsoft System Center | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| HaloITSM | Microsoft System Center | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Usability | 9.1 | 9.0 |
| Support Rating | 8.2 | 8.0 |
| HaloITSM | Microsoft System Center | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic | No answers on this topic |
| Pros | No answers on this topic | No answers on this topic |
| Cons | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Support Rating |
| No answers on this topic |
| Alternatives Considered |
| No answers on this topic |
| Return on Investment | No answers on this topic |
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| ScreenShots | HaloITSM Screenshots     |
