HaloITSM

HaloITSM

12 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HaloITSM	Score9 out of 10	Enterprise companies (1,001+ employees)	HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…	$49 per month per user

Pricing

HaloITSM

On Premise: $49
per month per user
Cloud: $49
per month per user

Pricing Offerings
HaloITSM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Optional

There is 15% discount for all charities, educational institutions and non-profit organisations.

Community Pulse
Key User Insights
	HaloITSM
Considered Both Products	Halo Service Solutions Ashley Brown IT Services Delivery Manager in Information Technology at Uniserve Group (Transportation/Trucking/Railroad, 501-1000 employees) Chose HaloITSM HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered … Incentivized Helpful? Isabelle Hufschmid ICT Supporter in Information Technology at Berufsschule Lenzburg (Higher Education, 51-200 employees) Chose HaloITSM Halo just matched all our criterias like: provide knowledgebase articles with or without beeing logged in, assessing knowledgebase articles to user groups, sync users with Azure login via SSO customizable selfservice portal, disable modules which are not in use, provide … Incentivized Helpful? Verified User Chose HaloITSM Simply better. Each system has its merits, however, HaloITSM simply does everything in one neat package. no hidden costs fully sorted and without the constant frustrations of other systems. Simple, elegant, efficient, and maps to our processes NOT the other way around - the way … Incentivized Helpful? Richard Aylin Analyst in Information Technology at Embark Group (Financial Services, 501-1000 employees) Chose HaloITSM This sits head and shoulders above anything I've used before. The degree of customization (whilst sometimes challenging to realize) is second to none. We have encountered relatively few issues/faults with Halo and the support for any such problems is generally excellent. Incentivized Helpful? Verified User Chose HaloITSM [HalolTSM is] easier to configure, [more flexible] with workflows, [has] APIs and customizable fields, [and] additional licenses [do] not require system file updates and service restarts. Incentivized Helpful? Mark Sawyer Infrastructure Manager in Information Technology at Clarke Transport (Transportation/Trucking/Railroad, 201-500 employees) Chose HaloITSM Spiceworks has a limited feature set compared to Halo and we also had issues with ticket creation. Sometimes tickets would get missed or emails wouldn't send/recieve. ConnectWise was very clunky and slow at times. Instead of using a web interface it uses a software interface. … Incentivized Helpful? Verified User Chose HaloITSM Based on our requirements, this is how we scored them. Halo - 78, ServiceNow - 77, Ivanti - 67, Jira - 57, Freshservice - 41. This was based purely on our requirements and whether additional modules required additional licences. Incentivized Helpful? Verified User Chose HaloITSM LANDesk was quite a large, non-cloud system that was basically too big for our trust. It offered lots of functionality, but we would have just never used it all. It also required an on-site server which does not fit into our future plans and portfolio. Therefore HALO was the … Incentivized Helpful? Alan Sumner Strategic Change Manager in Information Technology at Redcar & Cleveland Council (Non-profit Organization Management, 5001-10,000 employees) Chose HaloITSM Halo provides value for money, being the easiest to configure. We read the customer reviews of the various products and chose Halo based on them. Incentivized Helpful?
	Would buy again
	100% Would buy again 12 Answers
	Delivers good value for the price
	100% Delivers good value for the price 12 Answers
	Happy with the feature set
	100% Happy with the feature set 12 Answers
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 12 Answers
	Implementation went as expected
100% Implementation went as expected 12 Answers

Features

HaloITSM

Comparison of Incident and problem management features of HaloITSM
Feature	HaloITSM 8.4 12 Ratings 3% above category average
Organize and prioritize service tickets	8.612 Ratings
Expert directory	8.58 Ratings
Service restoration	8.77 Ratings
Self-service tools	8.611 Ratings
Subscription-based notifications	8.612 Ratings
ITSM collaboration and documentation	8.39 Ratings
ITSM reports and dashboards	7.712 Ratings

Comparison of ITSM asset management features of HaloITSM
Feature	HaloITSM 7.9 10 Ratings 4% below category average
Configuration mangement	8.07 Ratings
Asset management dashboard	7.77 Ratings
Policy and contract enforcement	8.05 Ratings

Comparison of Change management features of HaloITSM
Feature	HaloITSM 8.8 9 Ratings 5% above category average
Change requests repository	8.79 Ratings
Change calendar	8.77 Ratings
Service-level management	9.08 Ratings

User Ratings
	HaloITSM
Likelihood to Recommend	9.0 (12 ratings)
Usability	9.1 (1 ratings)
Support Rating	8.2 (1 ratings)

User Testimonials
	HaloITSM
Likelihood to Recommend	Halo Service Solutions No answers on this topic
Pros	Halo Service Solutions No answers on this topic
Cons	Halo Service Solutions No answers on this topic
Usability	Halo Service Solutions No answers on this topic
Support Rating	Halo Service Solutions I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not. Incentivized Isabelle Hufschmid ICT Supporter Read full review
Alternatives Considered	Halo Service Solutions HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these. Ashley Brown IT Services Delivery Manager Read full review
Return on Investment	Halo Service Solutions No answers on this topic
ScreenShots	HaloITSM Screenshots