Guesty vs. zipLogix zipForm Plus

Not necessarily not appropriate but could be better overall As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.

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Works really well for us. The software is provided by our state board of Realtors for our use as a benefit for the annual dues we pay. Our team members can step into a folder and create offers with ease. We can add external PDFs & other documents to the folders for storage.

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• Allows us to bundle documents into one attachment.
• Cloud access allows our team members to all collaborate as needed.

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• Users can too easily override a template.
• Not enough character spaces allowed on some forms.

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This was a ten before the calendar update. The calendar update was rolled out poorly. There was no warning, one day it was just different and we had to relearn how to use it with no guide or reference. This really could have been done better and more efficiently. A simple email

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I don't recall ever having to call support!

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• Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
• We've also had a 25% increase in owner communication since owners are having trouble with the calendar
• Overall though 30% increase in bookings due to having multiple platforms in one

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• Considering it's part of our dues it's a great ROI!
• User friendly, easy to navigate.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info