Grasshopper vs. Text-Em-All

Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.

Incentivized

We have found them to be very good for immediate communication of a brief message to a large number of people at once. Thus, it works perfectly for a neighborhood association. It may not be suitable for longer messages or situations with excessive notifications.

Incentivized

• Since calls always come into my cell phone from the same Grasshopper number I just saved that number in my phone as my company name. So I always know when a call is coming in for my company and that it's not a personal call. Of course, all calls are saved and logged in Grasshopper so if I need to go back and check the actual caller ID I can do that.
• All voicemails are immediately sent as audio files in an email to the email address on file for each extension. I personally love this feature. I can choose to go into the Grasshopper app to listen to them but its use so much more convenient to get an email, open it up and listen right from the email. The caller ID for the call is also included in the email text. So all the info I need for any missed calls is right there. Great stuff.
• By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.
• The ability to transfer calls from extension to extension (as in cell phone to cell phone) is great. It doesn't matter where my colleague is. I can send the call to the right person and it's ringing on their phone in seconds.

Incentivized

• The ability to customize the rate of outgoing calls in order to avoid getting overwhelmed.
• The ease of use makes their service beneficial to me rather than another chore on my list.
• Giving details on how much my message will cost and giving me the ability to modify it in real-time to control what I am spending.

Incentivized

• Making calls from your Grasshopper phone number - Sometimes (well, most of the time) I'll just make a call directly from my cell phone because the process of opening the app, typing in the number I want to call and then making the call can take more time than the call itself.
• Missed Calls - Myself and other coworkers have experienced frustration with Grasshopper and "missed" calls. Sometimes my phone won't ring, but I'll get an email with a voicemail. So it skips ringing my phone all together and goes directly to voicemail. I've had my phone in my hand before, ringer on, and never receive a call but received an email with a voicemail.
• Checking Voicemails on your phone - In order to hear a voicemail from your mobile device, you have to log into the app. But the voicemail shows up under missed calls / voicemails like normal phone calls but when you try to listen to it, it's just a recording of grasshopper telling you that you have a voicemail.
• Transferring Voicemails - You have to memorize all the extensions and the process for transferring voicemails. While it's just memorization needed to make the process work correctly, it takes a lot of time to remember how to transfer the call, the extension you want to transfer it to, and sometimes after going through all of the steps I accidentally hang up on the caller. It's user error, but I feel like if they made the process simpler, and they gave you a directory when you indicate you want to transfer the call, it'd make it a lot easier.

Incentivized

• My initial concern was regarding the "opt out" feature. I work with the senior population, and many of whom are not that tech-savvy. I have a couple of residents who had unintentionally opted out of messages thinking it was an individual message they were skipping. I would suggest that there be a clarifying question when a user chooses to opt out; it should default to opting out of a single message and survey the user to see if they would like to opt out of receiving additional messages. My residents were wondering why they were missing information and why I hadn't informed them of important dates and events.

Incentivized

Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications. The only thing I would change is the ability to use more characters in the messages. And it would be a plus if you can translate to different languages in the app.

Incentivized

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

It's fantastic. In general, it's a 10. But I give it a 7 because of the way I know it can improve. I save my workers' names in lists...and I have only the first and last name fields to classify them. I grade my workers based on their experiences and based on their jobs; so I use the last name field to group them. This could be easier by you adding another field.

Incentivized

The availability of the text em all is amazing specially when we needed the most to spread out the word on an event that was happening.

Incentivized

I love the performance it provided us. Also, want to clarify that the time it takes to send out a mass text is amazing

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

There have been few times over the last 18 years that I have had to make changes to our billing or deal with particular tech questions and I have never had any issues with their response time or ability to be helpful once the issues were communicated

Incentivized

This was the best way we were able to reach out to everyone we wanted to, being that there were some not tech-sabi elderly people. This was a better way for them to be able to get the information they needed.

Incentivized

We moved away from Grasshopper when we implemented an answering service that had an application which provided the same functions as grasshopper for calling and texting. We initially selected Grasshopper as our communication solution because our original answering service just handled incoming calls and did not have an app available to clients.

Incentivized

Our last provider was costly for what we needed. We need the ability to text, and that's it. The sense was challenging to navigate; I had to sign a one-year contract and pay thousands upfront. Text-em-all has been the best thing.

Incentivized

We have never had a problem being able to use Text em all when we needed it

Incentivized

• Having an IVR allows us to miss fewer calls from clients or prospects, positively impacting our sales.
• Saving money by not having to hire a receptionist helps keep our expenses down.
• I do believe that the professional image our Grasshopper IVR gives our customers has a positive impact on our customer loyalty.

Incentivized

• 100% of the company received reliable information at the same time for the first time without having to hold a “town hall” which used to cause all work to stop for at least 15-20 mins.
• Because work no longer has to stop for verbal communication announcements, 7.5 hours total of work is saved for every message sent.

Incentivized