Grafana OnCall vs. Zenduty

One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.

Incentivized

Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.

Incentivized

• Interface and information visualization
• Escalations process with useful IF, ELSE alerting logic
• Simple integration with wide list of data sources and using of webhooks for non-supported sources.

Incentivized

• Real time alerts on critical events
• Incidents management
• Tasks delegations and personalised communications

Incentivized

• it's a little complex to set up
• landline phone numbers cannot be validated, only mobile numbers
• Documentation is not entirely clear, particularly the section on provisioning with Terraform.

Incentivized

• Escalation option is limited, only straightforward top down even after re-assigning
• Override interface is confusing
• Lack of mobile app alerts and notifications

Incentivized

setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.

Incentivized

Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. we have switched from OpsGenie

Incentivized

Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.

Incentivized

• we have a dedicated duty team to use the oncall-duty alert
• we use the Grafana OnCall for single pane of glass, one internal tool integrated with alerts from the other functionality
• easy creation of the incident rapportage

Incentivized

• Decreased incidents by 40%
• Decrease in incident resolution and escalation time by 50%
• Increase in CSAT score by 40%

Incentivized