Grafana OnCall

One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.

Incentivized

• Interface and information visualization
• Escalations process with useful IF, ELSE alerting logic
• Simple integration with wide list of data sources and using of webhooks for non-supported sources.

Incentivized

• it's a little complex to set up
• landline phone numbers cannot be validated, only mobile numbers
• Documentation is not entirely clear, particularly the section on provisioning with Terraform.

Incentivized

setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.

Incentivized

Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. we have switched from OpsGenie

Incentivized

• we have a dedicated duty team to use the oncall-duty alert
• we use the Grafana OnCall for single pane of glass, one internal tool integrated with alerts from the other functionality
• easy creation of the incident rapportage

Incentivized