Gradient MSP vs. Latitude by Genesys

Gradient MSP

Latitude by Genesys

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gradient MSP	N/A	Small Businesses (1-50 employees)	Gradient MSP's Synthesize Billing Module helps to reduce the pain of billing reconciliation by helping users to: Have confidence in invoice accuracy Reviewing client usage without the tab chaos Sync resale service consumption to a supported PSA Gradient MSP helps users to: Save time: MSPs say that their billing reconciliation process takes anywhere from a few hours to a few days to complete. That's time that's not generating new…	$199 per month
Latitude by Genesys	Score10 out of 10	Mid-Size Companies (51-1,000 employees)	Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With a businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®, PureConnectTM…	$75 per month

Pricing

Gradient MSP

Latitude by Genesys

Launch: $199
per month
Pro: $299
per month
Scale: $499
per month
Expand: $699
per month

Genesys Cloud CX 1: $75
per month
Genesys Cloud CX 2 Digital: $90
per month
Genesys Cloud CX 2 Digital + Voice: $110
per month
Genesys Cloud CX 3 Digital + WEM: $130
per month
Genesys Cloud CX 3 Digital + WEM + Voice: $150
per month

Pricing Offerings
Gradient MSP	Latitude by Genesys
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

Add 10 more integrations for additional $99/month

Prices listed are per named user, billed annually. Usage-based pricing may apply.

User Ratings
	Gradient MSP	Latitude by Genesys
Likelihood to Recommend	- (0 ratings)	8.4 (4 ratings)
Usability	- (0 ratings)	8.2 (1 ratings)
Support Rating	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	Gradient MSP	Latitude by Genesys
Likelihood to Recommend	Gradient MSP No answers on this topic	Genesys As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team. John Everman CEO / Founder Read full review
Pros	Gradient MSP No answers on this topic	Genesys Payments plans management Account analysis reports The system is user friendly JOSE ROMAN COO (Chief Operating Officer) Read full review
Cons	Gradient MSP No answers on this topic	Genesys In the past, their support has been slow. This has improved dramatically. They don't take every one of my ideas and pump it into base code IMMEDIATELY!! Roger Weiss President Read full review
Usability	Gradient MSP No answers on this topic	Genesys From our perspective, it would be good having a UGC tool integrated with the system. JOSE ROMAN COO (Chief Operating Officer) Read full review
Support Rating	Gradient MSP No answers on this topic	Genesys They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support. JOSE ROMAN COO (Chief Operating Officer) Read full review
Alternatives Considered	Gradient MSP No answers on this topic	Genesys Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude. John Everman CEO / Founder Read full review
Return on Investment	Gradient MSP No answers on this topic	Genesys It help us a lot to manage our day to day business. It helps our users to produce invoices and handling payment plans in a very efficient way. JOSE ROMAN COO (Chief Operating Officer) Read full review
ScreenShots	Gradient MSP Screenshots	Latitude by Genesys Screenshots