The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
$648
per year
ManageEngine Endpoint Central
Score 9.3 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
N/A
Pricing
Goverlan Reach
ManageEngine Endpoint Central
Editions & Modules
Standard
$648
per year
Professional
$1,428
per year
Enterprise
$2,772
per year
No answers on this topic
Offerings
Pricing Offerings
Goverlan Reach
ManageEngine Endpoint Central
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints
* Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available)
* Operator licenses can be purchased on a perpetual or subscription basis
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More Pricing Information
Community Pulse
Goverlan Reach
ManageEngine Endpoint Central
Features
Goverlan Reach
ManageEngine Endpoint Central
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Patch management is a HUGE time saver. Simply being able to push patches out to devices without having to physically go around to each one save a ton of time. Inventory tracking has also helped us better manage equipment. We are all human and make mistakes, and this helps to eliminate or catch many of those mistakes. With ManageEngine Endpoint Central scans showing us who is using the device and what else is plugged into it, saves us from having to search for devices when they are being refreshed.
It helps to facilitate the administration of a network of workstations and servers.
The deployment of applications and updates is very easy to implement, and greatly facilitates keeping workstations and servers up to date.
The commissioning of the solution is very simple, and with the help of the external gateway, it allows for the supervision of all equipment, as long as they have internet access.
We can manage multiple mobile fleets, with user smartphones on one side and industrial smartphones with specific missions on the other. The possibility of applying a kiosk mode is not negligible.
Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
Given these factors, organizations would individually assess their experience with Endpoint Central to determine its renewal likelihood. If you're considering renewal, it might be helpful to gather feedback from users within your organization, review performance metrics, and assess how well Endpoint Central aligns with your current and future endpoint management needs.
The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and reporting features.
Kaseya's system of handling patch management was not as intuitive as Endpoint Central, however in some respects it was easier to set up. Kaseya VSA and ConnectWise are also more geared towards managed service providers that handle multiple organizations versus a single company's IT department, which Endpoint Central seems more designed for. Intune, while helpful for machine management, does not have the level of overall endpoint management and inventory management and is better used alongside another endpoint management tool
With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
