LogMeIn Central by GoTo vs. Techinline Remote Desktop

From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers.

Incentivized

Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.

Incentivized

• Ability to use the core function without having to go through rigorous training since the tool is easy to grasp.
• Remote control for troubleshooting IT support staff along with remote deployment options.
• Easy user management with intuitive UI arrangements for effective and easy control permission and computer grouping.
• Stay connected despite the location or time to clients servers. Enables us to correct discrepancies and make changes easily.

• Portability - expert application can be installed on any PC in seconds.
• Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
• Multi-monitor support - handling clients with multiple monitors is easy.

Incentivized

• Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
• More integrations with software such as Antivirus vendors would be nice
• No Chromebook client at all, and isn't as good with Mac's either
• You can only have 1 technician on a PC at a time

Incentivized

• Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Incentivized

What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better

Incentivized

Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.

Incentivized

The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.

Incentivized

It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone.

Incentivized

Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.

Incentivized

It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.

Incentivized

It was smooth

Incentivized

We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints.

Incentivized

The fundamental problem we encountered with TeamViewer and GoToAssist back in 2009 was both required separate licenses for each system the software was installed on. Thus, for a small outfit like ours with two technicians, we'd require a total of 6 licenses (office, home, and laptop) which got outrageously expensive. TeamViewer also had a nasty habit of updating to a newer version that our license didn't support (if the technician forgot to turn this feature off, or it was updated automatically by Vipre patch management).

Incentivized

• Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes
• After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate

• Get done a lot of service calls without leaving my office
• Could get more service calls done if it worked on MACs
• that's it

Incentivized