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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Rakuten Viber

    Score9.8 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Pricing
    Google VoiceRakuten Viber
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    Offerings
    Pricing Offerings
    Google VoiceRakuten Viber
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google VoiceRakuten Viber
    Considered Both Products
    Google
    No answer on this topic
    Rakuten
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    40 Answers
    67%
    Would buy again
    6 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    39 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    38 Answers
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    26 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    34 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Google VoiceRakuten Viber
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Rakuten Viber
    Feature
    Google Voice
    4.4
    51 Ratings
    58% below category average
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Hosted PBX8.423 Ratings9.56 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings9.78 Ratings
    User templates1.419 Ratings8.87 Ratings
    Call reports5.044 Ratings9.89 Ratings
    Directory of employee names1.725 Ratings9.78 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Rakuten Viber
    Feature
    Google Voice
    8.1
    65 Ratings
    3% below category average
    Rakuten Viber
    9.3
    15 Ratings
    10% above category average
    Answering rules8.044 Ratings9.59 Ratings
    Call recording10.051 Ratings9.79 Ratings
    Call park6.422 Ratings8.84 Ratings
    Call screening7.459 Ratings8.89 Ratings
    Message alerts9.063 Ratings9.814 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Rakuten Viber
    Feature
    Google Voice
    7.2
    43 Ratings
    10% below category average
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Video conferencing7.021 Ratings9.513 Ratings
    Audio conferencing7.038 Ratings9.713 Ratings
    Video screen sharing5.613 Ratings9.05 Ratings
    Instant messaging9.326 Ratings10.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Rakuten Viber
    Feature
    Google Voice
    5.0
    61 Ratings
    45% below category average
    Rakuten Viber
    10.0
    18 Ratings
    23% above category average
    Mobile app for iOS5.044 Ratings10.017 Ratings
    Mobile app for Android5.049 Ratings10.017 Ratings
    Best Alternatives
    Google VoiceRakuten Viber
    Small Businesses
    Zoom Phone
    Score9 out of 10
    Zoom Phone
    Score9 out of 10
    Medium-sized Companies
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Google Voice
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceRakuten Viber
    Likelihood to Recommend
    9.0
    (71 ratings)
    9.6
    (18 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (9 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (35 ratings)
    9.4
    (7 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceRakuten Viber
    Likelihood to Recommend
    Google
    In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
    Incentivized
    Read full review
    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
    Read full review
    Cons
    Google
    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Incentivized
    Read full review
    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review
    Rakuten
    No answers on this topic
    Usability
    Google
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Incentivized
    Read full review
    Rakuten
    No answers on this topic
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
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    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Rakuten
    No answers on this topic
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Rakuten
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Rakuten
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
    Read full review
    ScreenShots