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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Ooma Office

    Score9.2 out of 10
    N/AFor businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…

    $9.95

    per month

    Pricing
    Google VoiceOoma Office
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Local Phone Number
    $9.95
    per month
    Toll Free Number
    $9.95
    per month
    Toll Free Calling Plan
    $15.00
    per month
    Base Price
    $19.95
    per month
    User Extension
    $19.95
    per month
    Pro
    $24.95
    per month
    Ooma Linx
    $49.99
    per month
    Ooma Wireless Adapter
    $49.99
    per month
    Ooma DP1 Desk Phone
    $89.99
    per month
    Expansion Base Station
    $99.99
    per month
    Yealink IP Phones
    $99.99
    per month
    Cisco IP Phones
    $109.99
    per month
    Yealink Conference IP Phones
    $399.99
    per month
    Conference Bridge
    Free
    Ring Groups
    Free
    Virtual Receptionist
    Free
    Number Porting
    Free
    Offerings
    Pricing Offerings
    Google VoiceOoma Office
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$19.95 per user/month
    Additional DetailsOoma Office offers plans starting at $19.95 per user/month with no contracts, ever.
    More Pricing Information
    Community Pulse
    Google VoiceOoma Office
    Considered Both Products
    Google
    No answer on this topic
    Ooma, Inc.
    Chose Ooma Office
    Google Voice was not able to offer us the versatility with hard phone, soft phone, and mobile.
    Incentivized
    Key User Insights
    Would buy again
    98%
    Would buy again
    40 Answers
    97%
    Would buy again
    73 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    39 Answers
    100%
    Delivers good value for the price
    74 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    38 Answers
    100%
    Happy with the feature set
    75 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    26 Answers
    99%
    Lived up to sales and marketing promises
    72 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    34 Answers
    93%
    Implementation went as expected
    69 Answers
    Features
    Google VoiceOoma Office
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Ooma Office
    Feature
    Google Voice
    4.4
    51 Ratings
    58% below category average
    Ooma Office
    8.0
    49 Ratings
    1% above category average
    Hosted PBX8.423 Ratings8.425 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings7.831 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports5.044 Ratings00 Ratings
    Directory of employee names1.725 Ratings8.043 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Ooma Office
    Feature
    Google Voice
    8.1
    65 Ratings
    3% below category average
    Ooma Office
    8.4
    68 Ratings
    0% above category average
    Answering rules8.044 Ratings8.560 Ratings
    Call recording10.051 Ratings7.546 Ratings
    Call park6.422 Ratings9.042 Ratings
    Call screening7.459 Ratings9.052 Ratings
    Message alerts9.063 Ratings8.058 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Ooma Office
    Feature
    Google Voice
    7.2
    43 Ratings
    10% below category average
    Ooma Office
    9.2
    43 Ratings
    14% above category average
    Video conferencing7.021 Ratings00 Ratings
    Audio conferencing7.038 Ratings9.243 Ratings
    Video screen sharing5.613 Ratings00 Ratings
    Instant messaging9.326 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Ooma Office
    Feature
    Google Voice
    5.0
    61 Ratings
    45% below category average
    Ooma Office
    7.5
    68 Ratings
    5% below category average
    Mobile app for iOS5.044 Ratings7.555 Ratings
    Mobile app for Android5.049 Ratings7.441 Ratings
    User Ratings
    Google VoiceOoma Office
    Likelihood to Recommend
    9.0
    (71 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    9.1
    (2 ratings)
    Usability
    9.0
    (9 ratings)
    8.8
    (11 ratings)
    Support Rating
    7.0
    (35 ratings)
    8.1
    (31 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceOoma Office
    Likelihood to Recommend
    Google
    In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
    Incentivized
    Read full review
    Ooma, Inc.
    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Ooma, Inc.
    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
    Read full review
    Cons
    Google
    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Incentivized
    Read full review
    Ooma, Inc.
    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review
    Ooma, Inc.
    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
    Read full review
    Usability
    Google
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Incentivized
    Read full review
    Ooma, Inc.
    Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Ooma, Inc.
    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Ooma, Inc.
    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
    Read full review
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Ooma, Inc.
    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Ooma, Inc.
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Ooma, Inc.
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Ooma, Inc.
    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
    Read full review
    ScreenShots

    Ooma Office Screenshots

    Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal