Google Surveys vs. Zonka Feedback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Surveys
Score 7.5 out of 10
N/A
Google Surveys is an app for custom surveys, and is part of Google Apps for Work. The insights from audience targeted surveys can be expressed in instant, easy-to-digest graphs and charts help you make sense of the survey data. Surveys natively integrates with other solutions, allowing you to use data from one product while working in another. Survey responses from real people can be sourced by Google's Opinion Rewards app, where respondents answer questions in exchange for incentives.
$10
per completed survey
Zonka Feedback
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Zonka Feedback is a customer feedback and intelligence platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop.
$199
per month
Pricing
Google SurveysZonka Feedback
Editions & Modules
Surveys
10¢
per completed survey
Feedback Management
$199
per month
AI Feedback Intelligence
$999
per month
Offerings
Pricing Offerings
Google SurveysZonka Feedback
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Google SurveysZonka Feedback
Features
Google SurveysZonka Feedback
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Google Surveys
6.3
Ratings
23% below category average
Zonka Feedback
-
Ratings
Survey templates6.60 Ratings00 Ratings
Themes6.00 Ratings00 Ratings
Custom logo/branding6.30 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Google Surveys
5.4
Ratings
45% below category average
Zonka Feedback
-
Ratings
Changes to live survey7.00 Ratings00 Ratings
Question design help4.50 Ratings00 Ratings
Multiple question types4.70 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Google Surveys
4.4
Ratings
61% below category average
Zonka Feedback
-
Ratings
Survey logic flexibility4.40 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Google Surveys
5.6
Ratings
37% below category average
Zonka Feedback
-
Ratings
Response tracking5.50 Ratings00 Ratings
Data export5.50 Ratings00 Ratings
Standard reports6.20 Ratings00 Ratings
Custom reports4.50 Ratings00 Ratings
Analytics6.40 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Google Surveys
7.2
Ratings
19% below category average
Zonka Feedback
-
Ratings
Access controls7.20 Ratings00 Ratings
Compliance7.20 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Google Surveys
4.7
Ratings
54% below category average
Zonka Feedback
-
Ratings
Vendor-offered crowdsourcing4.70 Ratings00 Ratings
Respondent restrictions4.70 Ratings00 Ratings
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Score 9.5 out of 10
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Score 9.5 out of 10
Medium-sized Companies
Qualaroo
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Score 6.1 out of 10
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Score 6.1 out of 10
Enterprises
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Score 10.0 out of 10
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Score 10.0 out of 10
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User Ratings
Google SurveysZonka Feedback
Likelihood to Recommend
6.3
(0 ratings)
-
(0 ratings)
Usability
7.0
(0 ratings)
-
(0 ratings)
Support Rating
7.5
(0 ratings)
-
(0 ratings)
User Testimonials
Google SurveysZonka Feedback
Likelihood to Recommend
I do appreciate the ease of use and connection Google Surveys has with other Google products - that's a huge plus. While I'm a fairly digitally-minded user, some of our users are not, so that becomes a challenge if you want them to see the Data Studio reports or be able to print something for them. But if you're completely digital, gaining insight from the reports is very valuable. We've mostly used Google Surveys to generate answers to questions we have on how things are running or to collect information from our users/members/students on how they "feel" about particular topics, situations, or their work, in general. For that, it's been a breeze. But we're finding for more specific surveys that may have decision trees associated with the answers (if they answer "this" then send them to "that") we work more with Qualtrics. But you can't beat the price of Google Surveys when you can begin one for $50.
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No answers on this topic
Pros
  • The way the data comes out on a spreadsheet is very helpful, easy to see separate answers.
  • Very intuitive, easy to use, and learn how to use.
  • Versatile, can be used for many things, and has a variety of types of questions that you can add to your survey.
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No answers on this topic
Cons
  • Background design, I think it would be better if we could personalize the background design.
  • I haven't encountered attaching video clips on it. I think it's great if we can attach video clips or voice clips since image can be attached.
  • Cute fonts will do.
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No answers on this topic
Usability
Relatively simple so that those who are less than familiar with computers can figure it out. User friendly and already embedded with other Google products. Receives an 8 because many features available with Google Surveys are also available with similar, free products on the internet today. Good, but not stellar.
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No answers on this topic
Support Rating
Google Surveys has a world-class support team. If you have any questions you can reach out to support and gain additional insight on how the product can meet your needs. As part of Google, the support team is very reliable. Our team has not had any issues reaching support and having a quick resolution turnaround.
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No answers on this topic
Alternatives Considered
I use Google Analytics periodically to see how our website is performing. It's so slick to be able to see how many visitors we've had from month to month and year to year, where the visitors are coming from, what search terms are most potent, the effectiveness of organic vs. paid advertisements.
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No answers on this topic
Return on Investment
  • Google Surveys has had a positive impact on my Google Classroom.
  • While using Google Surveys I am able to see how my students feel about a certain topic or subject.
  • Google Surveys is highly recommended because it provides a way to measure student progress by using polls.
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No answers on this topic
ScreenShots

Zonka Feedback Screenshots

Screenshot of Zonka Feedback's Survey Builder 2.0, used to create surveys using AI, start from scratch, or choose from expert templates.Screenshot of where to collect customer feedback across multiple channels including Email, SMS/WhatsApp, Kiosk, In-App, Website, and QR Codes.Screenshot of an analysis of customer responses with detailed reports and visual dashboards. These are used to track NPS, sentiment trends, and location-based insights to identify patterns and make data-driven decisions.Screenshot of AI-powered text and qualitative analysis that help to uncover customer insights. These identify key themes, positive and negative drivers, and sentiment impact to improve customer experience and reduce churn.Screenshot of Zonka’s AI-powered Insights Assistant, used to uncover the root causes of issues like cart drop-offs, identify problem areas across themes, locations, and agents, and take action with data-backed recommendations.Screenshot of rhe Response Inbox, where users manage cases, trigger workflows, add notes, and send follow-ups.