Google Meet vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Meet
Score 8.1 out of 10
N/A
Google Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a dial-in phone number for each meeting, as an additional convenience.
$6
per month
Rakuten Viber
Score 9.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
Google MeetRakuten Viber
Editions & Modules
Google Workspace - Business Starter
$6
per month
Google Workspace - Business Standard
$12
per month
Google Workspace - Business Plus
$18
per month
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
Google MeetRakuten Viber
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google MeetRakuten Viber
Features
Google MeetRakuten Viber
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Google Meet
8.6
Ratings
8% above category average
Rakuten Viber
-
Ratings
High quality audio8.60 Ratings00 Ratings
High quality video8.10 Ratings00 Ratings
Low bandwidth requirements8.90 Ratings00 Ratings
Mobile support8.80 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Google Meet
7.8
Ratings
2% below category average
Rakuten Viber
-
Ratings
Desktop sharing7.40 Ratings00 Ratings
Whiteboards8.20 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Google Meet
7.5
Ratings
10% below category average
Rakuten Viber
-
Ratings
Calendar integration8.60 Ratings00 Ratings
Meeting initiation8.40 Ratings00 Ratings
Integrates with social media6.30 Ratings00 Ratings
Record meetings / events6.90 Ratings00 Ratings
Slideshows7.20 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Google Meet
7.5
Ratings
9% below category average
Rakuten Viber
-
Ratings
Live chat8.00 Ratings00 Ratings
Audience polling7.70 Ratings00 Ratings
Q&A6.80 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Google Meet
8.5
Ratings
5% above category average
Rakuten Viber
-
Ratings
User authentication8.20 Ratings00 Ratings
Participant roles & permissions9.60 Ratings00 Ratings
Confidential attendee list7.60 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Meet
-
Ratings
Rakuten Viber
9.5
Ratings
18% above category average
Hosted PBX00 Ratings9.50 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.70 Ratings
User templates00 Ratings8.80 Ratings
Call reports00 Ratings9.80 Ratings
Directory of employee names00 Ratings9.70 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Meet
-
Ratings
Rakuten Viber
9.3
Ratings
11% above category average
Answering rules00 Ratings9.50 Ratings
Call recording00 Ratings9.70 Ratings
Call park00 Ratings8.80 Ratings
Call screening00 Ratings8.80 Ratings
Message alerts00 Ratings9.80 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Meet
-
Ratings
Rakuten Viber
9.6
Ratings
19% above category average
Video conferencing00 Ratings9.50 Ratings
Audio conferencing00 Ratings9.70 Ratings
Video screen sharing00 Ratings9.00 Ratings
Instant messaging00 Ratings10.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Meet
-
Ratings
Rakuten Viber
10.0
Ratings
23% above category average
Mobile app for iOS00 Ratings10.00 Ratings
Mobile app for Android00 Ratings10.00 Ratings
Best Alternatives
Google MeetRakuten Viber
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.1 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google MeetRakuten Viber
Likelihood to Recommend
8.6
(0 ratings)
9.6
(0 ratings)
Likelihood to Renew
7.0
(0 ratings)
-
(0 ratings)
Usability
8.2
(0 ratings)
-
(0 ratings)
Support Rating
9.8
(0 ratings)
9.4
(0 ratings)
User Testimonials
Google MeetRakuten Viber
Likelihood to Recommend
Google Meet was a perfect video conferencing solution for us during our training sessions. The only problems encountered were due to weak signals, which sometimes required us to turn off our video. All features worked very well in tying together a team across four different time zones. I was very impressed with the tool's performance
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It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
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Pros
  • First off, the quality of the call is pretty good, especially when all of us are working remotely.
  • We can easily schedule our meeting in Google Calendar.
  • Sending an invitation link is easy.
  • What makes Google Meet stand out from other video conferencing tools is that we can use it for an unlimited time, even if we use the free account.
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  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
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Cons
  • Meet as it comes doesn't have a great way to handle large meetings.
  • I don't like the way they hide the mute button. It's a disruptive view to mute/unmute.
  • Chat box is the only way to document collaborations within the meeting.
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  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
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Likelihood to Renew
Google Hangouts Meet is easy to use and easy to access. I've experienced very few technical issues compared to other similar software options. It's a little less formal than Microsoft Teams but makes it easy to access other google items such as google drive and google docs. Meeting in hangout gives you an easy-to-use hub to not only meet for planning or team-building purposes but to easily share information that can help you with your meeting goals.
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No answers on this topic
Usability
Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
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No answers on this topic
Support Rating
Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
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I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered
The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.
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Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
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Return on Investment
  • Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
  • Positive: Collaboration and internal meetings. Calendar integration helps us save time.
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  • Rakuten Viber allows me to delete any type of message I've sent
  • Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
  • Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.
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ScreenShots