TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Business Profile

    Score8.7 out of 10
    N/AGoogle Business Profile (formerly Google My Business) is a free tool that allows users to promote a Business Profile and business website on Google Search and Maps. With an account, users can see and connect with customers, post updates to the Business Profile, and see how customers are interacting with a business on Google.N/A

    OpenTable

    Score8.6 out of 10
    N/AOpenTable is an online reservation system and reputation management technology for restaurants, bars, hotels, as well as takeout and delivery services, providing "Near Me" location services for customers to bolster reservations and online orders for businesses, a ratings and reviews aggregation and response management tool, and benchmark analysis.

    $29

    per month

    Pricing
    Google Business ProfileOpenTable
    Editions & Modules
    No answers on this topic
    Basic
    $29
    per month
    Core
    $249
    per month
    Pro
    $449
    per month
    Offerings
    Pricing Offerings
    Google Business ProfileOpenTable
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Business ProfileOpenTable
    Considered Both Products
    Google
    No answer on this topic
    OpenTable
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    47 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    46 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    47 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    39 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    45 Answers
    No answers on this topic
    Best Alternatives
    Google Business ProfileOpenTable
    Small Businesses
    No answers on this topic
    Google Business Profile
    Score8.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Google Business Profile
    Score8.7 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google Business ProfileOpenTable
    Likelihood to Recommend
    10.0
    (47 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google Business ProfileOpenTable
    Likelihood to Recommend
    Google
    The great advantage of Google My Business is that any business that complies with the privacy and authentication policy requirements can access all the functionality tools that help promote the business website through the referral system, exchange of opinions with other users and search engine optimization (SEO).
    Incentivized
    Read full review
    OpenTable
    It all comes down to budget and options. Most places that can be found in the app are in the upper price range, so if the company is paying for the meal we immediately look for something in OpenTable. If each one of us is paying for its meal, the selection process might be a bit longer and we might have to make the reservation via phone call or just show up and hope we get a table.
    Incentivized
    Read full review
    Pros
    Google
    • Google My Business offers us an alert system in our work email, where we receive notifications when there is a new comment or review of our company. This alert system helps us to be aware of each of the opinions written by each client who has received our services, in order to be able to respond to each of them in record time.
    • Google My Business gives me a complete visualization of the clicks, location of the searches of my company and the visits that my business file has received. This visualization allows me to control access and measure the traffic that my business listing is generating in conjunction with the Google Maps service.
    • The update of my company file is done in real time and immediately. I don't have to wait several minutes for my company file to update. When I make a change to my company information, the changes are shown immediately to all clients who consult that business card.
    Incentivized
    Read full review
    OpenTable
    • Reservations are reliable.
    • Options are well organized and that speed decision making.
    • The ability to save restaurants I liked.
    • UI is clean, color scheme looks good.
    • Lots of information about the place is provided, including specific price range and safety precautions.
    Incentivized
    Read full review
    Cons
    Google
    • Like most Google products UX / usability is often lacking whilst feature set strong
    • Changing a locations address can be difficult with support hard to access
    • Clients can add photos, if badly shot / composed these can be detrimental to your brand.
    Incentivized
    Read full review
    OpenTable
    • Having more places on it.
    • Better suggestions by location. I live in the border with US and even though I open the app on the mexican side, it suggests US restaurants.
    Incentivized
    Read full review
    Usability
    Google
    It's a super smooth & easy to use platform that allows it's users to quickly update / display important things regarding their business. ex: holiday closures, special hours, promotional items / sales
    Incentivized
    Read full review
    OpenTable
    No answers on this topic
    Support Rating
    Google
    Whether it is technical or customer support, Google My Business excels and suffers in the exact same ways that all other branches of Google do. While you'll eventually figure out the issue, the sheer magnitude of the company comes with expected hurdles, wait times, and support you'd come to expect from other large companies.
    Incentivized
    Read full review
    OpenTable
    No answers on this topic
    Alternatives Considered
    Google
    Google is the most powerful SERP and has much more robust features than Bing Places. Users also statistically trust Google more than Bing and it provides much more authority in the search space. The good news is that Bing Places can be synched with Google My Business which is great and convenient for business owners. It's just another alternative for businesses and I highly recommend that all businesses have an account with both Bing Places and Google My Business for optimal performance.
    Incentivized
    Read full review
    OpenTable
    No answers on this topic
    Return on Investment
    Google
    • Generate organic traffic
    • Promotion of our business and services locally
    • Increase visibility and ranking by Google Search
    • Collecting customer reviews
    • Another way to promote our business by sharing content directly to Google
    • Good analytics
    • Adds credibility to our business and brand
    Read full review
    OpenTable
    • It's hard to calculate but it saves time and time is money.
    • Helps take into account the expense process because we know what kind of payment type we can use at each place.
    • Helps us select the correct place if we are going to talk shop or just team-build.
    Incentivized
    Read full review
    ScreenShots