Goodmeetings vs. Zoom Revenue Accelerator

Goodmeetings has been a helpful tool within our team's ecosystem. It is well suited for preparing for calls, and reflecting on previous calls. It is also good at automating mundane tasks so the team can focus on the important sale. It is less appropriate for analyzing calls - sometimes it is more difficult to understand body language, especially in challenging market environments

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Zoom Revenue Accelerator excels at the everyday conversations, clients wanting to understand the market, how to use the product, or just to have a chat with their broker. ZRA eats these up, provides accurate sentiment analysis, and decent enough summaries that we can start to gleam insight from the myriad conversations our client facing team are exposed to each day. Where it doesn't fully align with our business model is how it integrates with our CRM. ZRA is built for the B2B industry, and wants to attach conversations to contacts associated with deals in pipelines etc. It as a product has a poor grasp on the day to day interactions B2C businesses have with their clients, and Zoom have a lot of opportunity ahead at solving those problems.

• Prospect potential buyers and prepare ahead of the call
• Assess team performance
• Amazing 24/7 Customer Support
• Repetitive task automation

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Independently Invited by TrustRadius

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• Summarize customer interactions
• Easily locate conversations where key terms are mentioned
• Insight into competitors
• Personal statistics tracking such as overall sentiment, patience, engagement

• Forecasting outcomes based on meetings
• Integration with CRM
• Pricing of the product

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• Keep improving the Salesforce integration, bring a lightning component into Salesforce with Visualforce
• Notifications for when users stop recordings or delete them
• Notifications for when managers see a users recordings
• Notifications for recordings with big deals or named accounts (custom filtering)
• Slack notifications for processes recordings for calls with deals/accounts that meet conditions for filters

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Invited by the Vendor

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It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here

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Independently Invited by TrustRadius

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Once you're through the setup it couldn't be easier. For our client facing team members it was very much an experience of. Today you're using "App A" and tomorrow log into Zoom and you're all setup. Zoom Revenue Accelerator is effortless for an end user to pick up and start using. But the setup is where you need help to understand. Various things with where recordings are stored, how calls are routed, and even who can access what phone numbers and recordings can be challenging to setup without help. And a number of docs aren't as up to date as they could be, given the Zoom UI can change so rapidly. Once they solve the sprawling admin side of the product, it'll be a 10 out of 10.

Goodmeetings is known to be a strong product in the industry and this up-and-coming field. We checked out several products and ultimately selected Goodmeetings for a few reasons, including: live support, reasonable price point, automation of tasks throughout the sales process, ability to integrate with other apps, and ease of material uploading. We are happy with the decision and plan to keep using it moving forward

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Independently Invited by TrustRadius

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Chorus.ai is very similar to Zoom IQ. I think the sales team should invest in either product. I was not involved in the purchasing process so I am not sure why one company was chosen over the other for us to work with.

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Independently Invited by TrustRadius

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• Helped assess and characterize prospects in the pipeline
• Better sales pitches after reviewing past calls
• Consistent messaging through pre-recorded pitches

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Allows me to be Building repeatable scalable processes! Being authentic and creating more humility amongst the locker room.
• Provides stark contrast to those reps in the middle of the pack vs high activity top performers. I don’t always “see” the winning behaviors of the top reps, the win through effort, but many have a lot to learn about themselves and have even more opportunity to win more!
• Provides self awareness and coaching opportunities for the individual producers on their own