TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
    Pricing
    Gong
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Gong
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Gong
    Considered Both Products
    Gong.io
    Chose Gong
    Gong's task manager is slightly quicker than Salesloft, with fewer steps to go from one action to the next. Having all the calls and emails under one page is nice, and the ability to organize how you want to action streamlines the process. Having Gong.io readily available is …
    Incentivized
    Chose Gong
    They work hand in hand. However Gong is far superior in AI and recording. Outreach is better for organizing tasks and launching sequences.
    Incentivized
    Chose Gong
    The only similar software I've used is Chorus by ZoomInfo. I don't find Zoominfo to be particularly helpful other than for up to date contact info, so having these functions tied to gether is not so important to me, and the actual functionality of Chorus is nowhere near as …
    Incentivized
    Chose Gong
    We've evaluated SFDC Einstein and Outreach and neither compare to Gong.
    Incentivized
    Chose Gong
    I would personally rate Jiminny slightly hire because of the support they offer and customisation
    Incentivized
    Chose Gong
    Just way more depth of detail. It seems more purpose suited for our particular use case (sales and pre-sales), while the others were more suited for general note taking
    Incentivized
    Chose Gong
    Gong is more like a personal assistant and provides helpful insights that zoom doesn't. zoom is more for the call recording and and presentation on the call.
    Incentivized
    Chose Gong
    Gong is a lot better, more indepth, etc.
    Incentivized
    Chose Gong
    Gong is way more robust than other tools I've used at other companies, and the UI is infinitely easier. I didn't have a hand in bringing Gong to my current company so unsure if there was a previous tool it replaced.
    Incentivized
    Chose Gong
    I love how Gong combines call recordings and outreach as a tool as it is easier to see previous activity before contacting the prospect or client. The general user experience is much better than Allego and Jiminny. I would say as a pure prospecting tool, I liked the usage and …
    Incentivized
    Chose Gong
    We used Clari for forecasting previously and Gong has very similar functionalities. I have never used another call recording software.
    Incentivized
    Chose Gong
    Directly connected to add relevant information and summary
    Incentivized
    Chose Gong
    NA.
    Incentivized
    Chose Gong
    Getting active consent from the customers when being recorded
    Incentivized
    Chose Gong
    I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less …
    Incentivized
    Chose Gong
    Gong stacks all that platforms because use the best of AI to give you a lot of amazing insights of your past calls and helps you to write FUP e-mails and other stuff that consumes a lot of time from a salesperson. Gong will help you to find your best version as a salesperson …
    Incentivized
    Chose Gong
    Much more accurate when it comes to call summaries
    Incentivized
    Chose Gong
    This is my first AI note taker
    Incentivized
    Chose Gong
    Gong's call recording capabilities massively outweigh those of Salesforce.
    Incentivized
    Chose Gong
    I haven't used any other tools that are comparable to Gong before.
    Incentivized
    Chose Gong
    None.
    Incentivized
    Chose Gong
    Ease of use UX Insights quality and detail
    Incentivized
    Chose Gong
    I was not involved in the selection of Gong, and honestly before I got it, I couldnt have envisioned how helpful it wouldve been for my needs as a customer success manager. It saves me time and gives me confidence in calls I am capturing all informaiton
    Incentivized
    Key User Insights
    Would buy again
    99%
    Would buy again
    565 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    350 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    565 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    318 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    246 Answers
    Features
    Gong
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong
    Feature
    Gong
    8.7
    88 Ratings
    8% above category average
    Speech-to-Text Transcription9.185 Ratings
    Keyword Detection9.185 Ratings
    Sentiment Analysis6.975 Ratings
    Speaker Diarization8.982 Ratings
    Call Recording Playback9.587 Ratings
    Call Summarization8.986 Ratings
    Conversion Metrics8.278 Ratings
    Keyword Search & Retrieval9.284 Ratings
    Call Tagging9.277 Ratings
    Integration with CRM Systems8.374 Ratings
    Best Alternatives
    Gong
    Small Businesses
    Clari Copilot
    Score8.6 out of 10
    Medium-sized Companies
    Clari Copilot
    Score8.6 out of 10
    Enterprises
    Chorus by ZoomInfo
    Score8.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Gong
    Likelihood to Recommend
    9.1
    (532 ratings)
    Likelihood to Renew
    9.7
    (12 ratings)
    Usability
    9.0
    (300 ratings)
    Availability
    6.4
    (2 ratings)
    Performance
    7.3
    (2 ratings)
    Support Rating
    8.2
    (100 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    Configurability
    7.3
    (2 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    Ease of integration
    7.3
    (2 ratings)
    Product Scalability
    8.2
    (2 ratings)
    Professional Services
    7.3
    (1 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    User Testimonials
    Gong
    Likelihood to Recommend
    Gong.io
    Gong is a wonderful tool to be able to make sure that a call is recorded properly with next steps highlighted by an AI once the transcript has been processed. Our organization uses the clip functionality quite often to share a prospect question internally with the appropriate parties, and the sales and CS teams have it synced to SFDC so they can see the opportunity value associated with each call.
    Incentivized
    Read full review
    Pros
    Gong.io
    • The history is quite useful in many aspects of my daily work, as I have a complete and detailed view of transcribed calls and email summaries of previously exchanged emails.
    • It's like an assistant; I can receive email reminders about things discussed during a video call, such as the upcoming date of a scheduled meeting or notes on certain key aspects the client needs for their order.
    • I can share calls through Gong with my clients. This gives me an added advantage, allowing the client to have reminders or a record of what was discussed without having to worry about manually taking notes.
    • The interface is complex but easy to learn, has many assistant-like features, and can also be integrated into many calling platforms, such as Zoom.
    Incentivized
    Read full review
    Cons
    Gong.io
    • AI analysis - I'd love to see some more proactive analysis or the ability to set warning signs.
    • Cross-account analysis - I'd like to be able to run the Gong prompts across a set of customers or all calls within a certain range
    • Ease of Zapier accesss - I'd love to see even more connections built to Zapier.
    Incentivized
    Read full review
    Likelihood to Renew
    Gong.io
    Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership
    Incentivized
    Read full review
    Usability
    Gong.io
    By default it automatically provides a lot of proactive information. Out of the box you can get a lot of value from what gets recorded with minimal setting adjustment. The effort you put in to enhancing it just makes it all the more powerful but you do not have to have a dedicated admin to get basic usage out of it.
    Incentivized
    Read full review
    Support Rating
    Gong.io
    I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
    Incentivized
    Read full review
    Implementation Rating
    Gong.io
    This is nothing something I'm able to answer
    Incentivized
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    Alternatives Considered
    Gong.io
    I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less analytics pieces to Chorus too. There are many feature addons in Gong to help sales motions.
    Read full review
    Contract Terms and Pricing Model
    Gong.io
    I was not involved with the process
    Incentivized
    Read full review
    Professional Services
    Gong.io
    I was not involved with the process
    Incentivized
    Read full review
    Return on Investment
    Gong.io
    • saves a lot of time, mainly thanks to call summaries & next steps as well as workflows allowing to automate communication
    • I could say that generally speaking it does increase revenue because you can do more work in the same period of time > more leads, more opportunities, more sales
    Incentivized
    Read full review
    ScreenShots

    Gong Screenshots

    Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.