GoDaddy vs. Rackspace Email

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoDaddy
Score 9.0 out of 10
N/A
GoDaddy Web Hosting provides users with storage, email addresses, and unlimited bandwith.
$6.99
per month with an annual term
Rackspace Email
Score 10.0 out of 10
N/A
Rackspace Email presents what the vendor describes as a reliable, cost-effective solution for small business email hosting. Hosting services start at 25GB, and services include email migration, spam and virus protection built-in, an upgrade to include archiving, and 24x7x365 support.
$2.99
per month per user
Pricing
GoDaddyRackspace Email
Editions & Modules
Basic
as low as $6.99
per month with an annual term
Basic
as low as $10.49
per month with an annual term
Premium
as low as $13.49
per month with an annual term
Commerce
as low as $14.99
per month with an annual term
Rackspace Email
$2.99
per month per user
Rackspace Email Plus
$3.99
per month per user
Rackspace Email Plus + Add Archiving
$6.99
per month per user
Offerings
Pricing Offerings
GoDaddyRackspace Email
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscounts available for annual subscription.
More Pricing Information
Community Pulse
GoDaddyRackspace Email
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GoDaddyRackspace Email
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Score 10.0 out of 10
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SiteGround
Score 9.8 out of 10
Medium-sized Companies
10Web
10Web
Score 5.1 out of 10
WP Engine
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Score 8.9 out of 10
Enterprises
Adobe Experience Manager
Adobe Experience Manager
Score 8.4 out of 10
Pantheon
Pantheon
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoDaddyRackspace Email
Likelihood to Recommend
9.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Availability
10.0
(0 ratings)
-
(0 ratings)
Performance
10.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
8.0
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
Configurability
10.0
(0 ratings)
-
(0 ratings)
Ease of integration
10.0
(0 ratings)
-
(0 ratings)
Product Scalability
10.0
(0 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
GoDaddyRackspace Email
Likelihood to Recommend
I have purchased domains through a few different sites over the years and the ones I purchased from other companies, I always had issues with. The ones I have purchased through GoDaddy were no problem at all. They have easy help pages that helps you set up step-by-step no matter where you will use your domain. I now only purchase them from GoDaddy. They also have coupon codes where you can sometimes get them for 99 cents, especially if you are a new user.
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If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).
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Pros
  • Customer service is definitely number one here. The fact that they are open for calls 24/7 and have a great support team is a really nice thing to have when you aren't fully versed in all things domains/cpanel/email etc. They also usually answer quickly.
  • Ease of use throughout the website. It's made for the non web savvy individual, clear and instructive for proper usage.
  • I think they know their target market well and it's nice to see that their website shows just that.
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  • Excellent customer service - Their support teams respond quickly.
  • Simplified migration services, limiting downtime.
  • Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.
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Cons
  • Support agents are woefully undertrained, even in knowledge of their own products.
  • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
  • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
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  • No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.
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Likelihood to Renew
GoDaddy is the number one player in town. They have the most competitive and best pricing on everything from domain name registration to hosting packages that are very affordable. But of course due to inflation and everything going up in price today GoDaddy has raised their rates but nothing ever comes back down.
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No answers on this topic
Usability
Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
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No answers on this topic
Reliability and Availability
They are also available. They never have any outages or anything that I've yet to experience.
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No answers on this topic
Performance
Like I said before they are the BEST! nothing slows them down.
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No answers on this topic
Support Rating
I think a lot of companies can learn from GoDaddy's support team. I have found:
  • Chat or phone support is almost always available.
  • Their agents are friendly and helpful.
  • Their agents seem to care and be knowledgeable about a wide range of issues.
  • I rarely have to escalate my problem to get the support that I need.
  • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
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Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
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Alternatives Considered
GoDaddy is able to be integrated from these various platforms. I haven't used much of other services such as Host Gator, but GoDaddy's relative ease of use makes it a relatively simple platform for your small business needs. It does not quite plug and play, but it's not too far off, either.
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No answers on this topic
Scalability
Their customer service is easily reachable. Someone is always available to help you at any given time 24 hours a day. They are simply the best in the whole wide world. They have the best engineers and support team. Whatever I need they are there to help and assist along the way every time.
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No answers on this topic
Return on Investment
  • Definitely a positive ROI because we are able to have a website to get information out there in addition to our social media pages. It brings everything together in one place. Companies with websites are way more credible than those without.
  • We are planning on hosting our online store through GoDaddy, as well, which will also increase our ROI.
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  • We have had little disruption with our emails. I can think of only one problem in the last three years.
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