GLPI vs. Microsoft Dynamics 365 Customer Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GLPI | Score9.3 out of 10 | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month |
 Microsoft Dynamics 365 Customer Service | Score6.4 out of 10 | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
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| Editions & Modules |
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| Entry-level Setup Fee | $1,200 per installation | No setup fee | ||||||||||||||
| Additional Details | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| GLPI | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 10.0 |
| Usability | 9.0 | 10.0 |
| GLPI | Microsoft Dynamics 365 Customer Service | |
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| Likelihood to Recommend | No answers on this topic | No answers on this topic |
| Pros |
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| Cons | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Alternatives Considered |
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| Return on Investment |
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| ScreenShots | GLPI Screenshots      |
