TrustRadius

Global Patron vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Global Patron
Score 0.0 out of 10
N/A
GlobalPatron is a no-code Universal Form Builder designed to enable customers to create powerful and unique forms in almost any style or UX. The platform is intended to be Universal, and encompasses the feature sets of numerous competing products within it. For example GlobalPatron users can: Create a "Typeform" style conversational form Create a "Hotjar" or "Qualtrics" style popup survey Create a "Formstack" style multi-step…N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
Global PatronMiContact Center
Editions & Modules
No answers on this topic
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
Global PatronMiContact Center
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSubscriptions are either on a month to month basis, or on an annual basis. All annual plans include a discount.—
More Pricing Information
Community Pulse
Global PatronMiContact Center
Features
Global PatronMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Global Patron
-
Ratings
MiContact Center
8.5
Ratings
2% above category average
Agent dashboard00 Ratings9.00 Ratings
Validate callers00 Ratings8.00 Ratings
Outbound response00 Ratings9.00 Ratings
Call forwarding00 Ratings8.40 Ratings
Click-to-call (CTC)00 Ratings9.50 Ratings
Warm transfer00 Ratings9.00 Ratings
Predictive dialing00 Ratings7.50 Ratings
Interactive voice response00 Ratings9.50 Ratings
REST APIs00 Ratings8.00 Ratings
Call scripts00 Ratings8.00 Ratings
Call tracking00 Ratings9.00 Ratings
Multichannel integration00 Ratings8.00 Ratings
CRM software integration00 Ratings8.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Global Patron
-
Ratings
MiContact Center
8.6
Ratings
5% above category average
Inbound call routing00 Ratings8.50 Ratings
Omnichannel inbound routing00 Ratings9.00 Ratings
Recording00 Ratings8.50 Ratings
Quality management00 Ratings8.50 Ratings
Call analytics00 Ratings8.00 Ratings
Historical reporting00 Ratings9.00 Ratings
Live reporting00 Ratings9.00 Ratings
Customer surveys00 Ratings9.00 Ratings
Customer interaction analytics00 Ratings8.00 Ratings
Best Alternatives
Global PatronMiContact Center
Small Businesses
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Score 9.5 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.1 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
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User Ratings
Global PatronMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(0 ratings)
User Testimonials
Global PatronMiContact Center
Likelihood to Recommend
No answers on this topic
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
No answers on this topic
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
No answers on this topic
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
ScreenShots

Global Patron Screenshots

Screenshot of Enterprise-grade security is available to form creators on their own formsScreenshot of UX Modes include "Conversational" mode, where a small number of questions or content are displayed per slideScreenshot of Universal form builder, for creation of almost any data or payment collection form imaginable.Screenshot of Exceptionally powerful form design tools, requiring no coding experience. Create truly unique forms that are on-brand.Screenshot of Powerful conditional logic, allowing nesting and groupings of logic rule, and applying to either fields, or content (e.g. images), as well as structural items (e.g. hide row)