Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.
$38
Per Month Per User
JitBit Help Desk
Score 8.2 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
$2,199
one-time fee
Pricing
Gladly CX Platform
JitBit Help Desk
Editions & Modules
Task Based
$38.00
Per Month Per User
Customer Facing
$150.00
Per Month Per User
Small
$2,199
one-time fee
Company
$3,799
one-time fee
Enterprise
$6,499
one-time fee
Offerings
Pricing Offerings
Gladly CX Platform
JitBit Help Desk
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Gladly CX Platform
JitBit Help Desk
Features
Gladly CX Platform
JitBit Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Gladly CX Platform
8.0
Ratings
0% below category average
JitBit Help Desk
9.6
Ratings
18% above category average
Organize and prioritize service tickets
5.00 Ratings
10.00 Ratings
Expert directory
10.00 Ratings
00 Ratings
ITSM collaboration and documentation
10.00 Ratings
10.00 Ratings
Ticket creation and submission
10.00 Ratings
9.00 Ratings
Ticket response
5.00 Ratings
9.00 Ratings
Subscription-based notifications
00 Ratings
10.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Gladly CX Platform
10.0
Ratings
24% above category average
JitBit Help Desk
8.0
Ratings
2% above category average
External knowledge base
10.00 Ratings
8.00 Ratings
Internal knowledge base
10.00 Ratings
8.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee
Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance! It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.
JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction
Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better
Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
