GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
Banking Officer, Client Experience Process Coordinator in Product Management at Texas Capital Bank (Banking, 1001-5000 employees)
Chose GetFeedback
Google Forms was very basic and didn't offer the same branding options as GetFeedback. GetFeedback gave us the ability to create a survey and have it look like our company. Google Forms just always looked like Google Forms. It wasn't individualized enough for our liking. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Platform Technical Architect in Information Technology at Zen Internet (Telecommunications, 201-500 employees)
Chose GetFeedback
Satmetrix actually replaced GetFeedback, by SurveyMonkey at my previous company with a lot of objection from myself. The rationale was: wanted quicker survey deployment and better analytics, neither of which was solved by bringing in Satmetrix as the issues were architectural …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director of Recruitment and Analytics in Sales at Taylor University (Higher Education, 201-500 employees)
Chose GetFeedback
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CMO in Marketing at FaceFirst (Computer Software, 11-50 employees)
Chose GetFeedback
The only other product we have used recently is SurveyMonkey. GetFeedback has better UI, is easier to use, integrates much better with Salesforce, has better logic/workflow, and is better in almost every way. But SurveyMonkey excels at crowdsourcing data and reaching audiences …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose GetFeedback
It definitely has more functions than the other tools out there. I'd recommend them over most any other survey tool besides perhaps some epic one that costs thousands. For the low-cost survey option, this seems to be the best I've seen in the market so far to this date, so yeah.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose GetFeedback
We've actually selected both. FormAssembly gives us much more flexibility from a Salesforce integration perspective...but we like the look and feel of GetFeedback better so we tend to use that when the integration isn't as important.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose GetFeedback
As GetFeedback had solid integration with Salesforce, plus the Support team are so helpful, this swayed our decision.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior Analyst, Renewals and Customer Success Operations in Customer Service at Okta, Inc. (Computer Software, 1001-5000 employees)
Chose GetFeedback
We used to use the survey tool that was part of Gainsight, but it didn't allow for extensive customization or branding. Other departments have used surveymonkey but there were gaps with customization and importing the data into SFDC or the data warehouse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Marketing Manager in Marketing at Soilworks, LLC - Soil Stabilization & Dust Control (Environmental Services, 11-50 employees)
Chose GetFeedback
At the time of our evaluation we found that the integration with our CRM just wasn't there. The pricing and the ability to customize the templates made the choice to select GetFeedback easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
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Implementation went as expected
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Features
GetFeedback
Survey Format & Appearance
Comparison of Survey Format & Appearance features of GetFeedback
Feature
GetFeedback
7.8
11 Ratings
2% below category average
Survey templates
7.99 Ratings
Themes
8.611 Ratings
Custom logo/branding
7.010 Ratings
Survey Content
Comparison of Survey Content features of GetFeedback
Feature
GetFeedback
6.1
11 Ratings
33% below category average
Changes to live survey
8.011 Ratings
Question design help
3.411 Ratings
Multiple question types
7.011 Ratings
Survey Logic
Comparison of Survey Logic features of GetFeedback
Feature
GetFeedback
7.1
11 Ratings
15% below category average
Survey logic flexibility
7.111 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of GetFeedback
Feature
GetFeedback
4.9
11 Ratings
50% below category average
Response tracking
8.910 Ratings
Data export
7.111 Ratings
Standard reports
1.810 Ratings
Custom reports
2.49 Ratings
Analytics
4.110 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of GetFeedback
Feature
GetFeedback
8.0
9 Ratings
8% below category average
Access controls
6.09 Ratings
Compliance
10.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of GetFeedback
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Embed survey responses into an email to allow for easier data capture from customers.
Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
Very customizable look and feel of the survey to stay on corporate brand.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
