GEP SMART vs. Oracle PeopleSoft ERP

GEP SMART is well suited to equip procurement professionals to manage multiple RFx's at one point in time and help provide structure to the process. If an organization has an existing ERP and they want to acquire GEP SMART as a bolt-on, then integration is key. If there is any customization then it is more difficult to take advantage of the latest upgrades.

Incentivized

Well suited for established, large organizations with a large user base and the ability to devote significant resources to design and implementation of a vetted, long-term solution for business processing. Not well suited for very small businesses or businesses whose business processes are changing continuously. Changing PeopleSoft for business process changes/modifications requires significant time and resources due to the design, testing, and implementation tasks involved

Incentivized

• The customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.
• The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.

Incentivized

• PeopleSoft has great development tools to help support the application. The application designer is a robust tool that provides the PeopleSoft Developer a powerful user interface to help support the PeopleSoft Financials application.
• PeopleSoft Financials delivers robust financial reporting capabilities. With the use of nVision, queries, BI Publisher, and trees the Finance team can create all their reporting needs in an automated fashion.
• PeopleSoft Financials has streamlined interfaces from the subsystems to the General Ledger. There is drill back capabilities from GL to the various subsystems to perform streamlined account reconciliations.

Incentivized

• Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
• GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
• The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.

Incentivized

• Inability to view the results of multiple queries at once in the Query Viewer.
• Although there is excellent integration with Oracle's other products, there is an unacceptable amount of support for other third party vendors.
• Personalization Feature for a Quick-Access Menu. Due to the abundance of features in PeopleSoft SCM, it sometimes takes a while to find that one option as there are so many others in the same menu. It would be nice for a user to be able to drag and drop some options they use frequently into a Quick-Access menu.

The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.

Incentivized

PRISM is a great tool to track and watch numerous financial documents. I would like to see more of an integration platform that would control tracking for specific project details. There is currently only a little section for job notes which I would like to see improve. I think navigation could be improved, but isn't the worst compared to some platforms I have worked with as it provides a tree like structure on the backend which helps synchronize information together for fiscal financials.

The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface, and the consistency of the interface between modules.

Incentivized

The usability is very outdated In my opinion. The screens resemble those of Windows 3.1. Too many clicks and drop-downs or clicks to go to a new screen. The business logic also appears dated and requires an update. Overall, it does not have a pleasing User Interface and should be refreshed, or a new interface should be built from the ground up.

Incentivized

The performance of the GEP SMART platform overall has been excellent. We do not hear complaints about system performance and have not experienced any slowdowns in adjacent systems due to the GEP implementation. Of all the (largely self-inflicted) change management challenges we've dealt with, system performance and platform reliability have not been on the list of concerns.

Incentivized

The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.

Incentivized

I can't give them a perfect rating because it does often take a long time and usually more [expensive] to resolve trying issues that cannot be solved by our in-house team. PeopleSoft is complicated, and the mix and match of user-created and stock modules cause problems very often. These usually require more customization to completely fix, requiring more money spent with

Incentivized

Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently

Incentivized

I recommend that everyone pay special attention to developing a solid testing and training plan if you are even thinking of implementing PeopleSoft. Be ready to obtain good trainers and developers, otherwise, your journey can be unnecessarily painful and much more expensive. Try to stay with an implementation partner who really has your needs at heart, and actually takes the time to understand your organization!

Incentivized

We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.

Incentivized

It is pretty much in line with PeopleSoft Financials because it gives seamless integration between Financials and HCM. Also, when you have both the softwares on same technology, it is very cost effective. One of the reason for selecting PeopleSoft Financials and HCM are their capability to customize the business process. We have gone so far that we have built the bolt-on solutions.

Incentivized

• GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
• The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.

Incentivized

• Positive tracking of ledger information for all areas of the organization. Our organization has multiple business units that require the accurate and complete tracking of transactions and budgetary history going back multiple years, which PeopleSoft Financials has done
• Ability to connect with external vendors easily and to export any and all file types and connect to service operations/web services as well as accept and process transactions from external systems has brought a positive impact
• PeopleSoft provides the framework to reconcile transactions across the organization and within different business units to provide transparency and transactional history for metrics and data analysis

Incentivized