GEP SMART vs. Oracle Fusion Cloud ERP

GEP SMART is well suited to equip procurement professionals to manage multiple RFx's at one point in time and help provide structure to the process. If an organization has an existing ERP and they want to acquire GEP SMART as a bolt-on, then integration is key. If there is any customization then it is more difficult to take advantage of the latest upgrades.

Incentivized

Oracle Fusion Cloud is best suited if a customer moves from Oracle eBusiness Suite (on-prem) to a SaaS offering. The transition is comparatively manageable to implement. However, the customer must understand that we cannot have too many customizations in the SaaS model, so many heavily customized on-prem applications would need to be incorporated in the Cloud by using Cloud tools like Oracle Integration Cloud, Oracle Cloud Infrastructure Autonomous Database, Oracle APEX provisioned on OCI, etc.

Incentivized

• The customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.
• The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.

Incentivized

• By utilizing technology, we were able to maintain our efficiency ratio which gives us a huge advantage over our competitors.
• It offers us sets of dependable apps to increase productivity, enhance control
• and lower operating costs.
• Oracle has been an amazing, reliable, and powerful analytical tool that has streamlined budgeting financials planning, and data infrastructure across the entire enterprise.

Incentivized

• Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
• GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
• The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.

Incentivized

• Wide localization process.
• Automated (without a human) business operations, better rpa solutions, scanning, mobile app, etc
• Central systems for the company re using more than one erp systems.
• Better reporting tools
• Developer source also not such enough maybe to support them in each (in their market) countries.
• Price policy also

Incentivized

The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.

Incentivized

This is the product we have chosen to standardize the ERP system throughout our European subsidiaries. We had been operating blindly with each location using their own ERP system. We relied on them to accurately report to us in the US. But now that we are beginning to roll out ERP Cloud, we have much better visibility into day-to-day operations.

Incentivized

The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface, and the consistency of the interface between modules.

Incentivized

I like the program, but it is only as good as the initial implementation and the user support required after go-live. I don't think pre-implementation training needs to be too much of a focus, but once you're live, there needs to be an intense focus on working with users and providing high-quality resources to help.

Incentivized

Yes availability was initially an issue but like I said it has evolved and stabilized a lot better these days. We get hardly 1 or two unplanned outages in a year. That too during off peak hours and would get resolved before we even realize it. If Oracle could resolve even the sporadic unplanned outages then it would be awesome and highly reliable for customers.

Incentivized

The performance of the GEP SMART platform overall has been excellent. We do not hear complaints about system performance and have not experienced any slowdowns in adjacent systems due to the GEP implementation. Of all the (largely self-inflicted) change management challenges we've dealt with, system performance and platform reliability have not been on the list of concerns.

Incentivized

The performance of the application is good. Incase of any issues, one has to work with Oracle support. We enabled auditing on certain tables and experienced performance issues. We immediately raised with Oracle support and they helped in improving the performance.One has to proactively work with oracle support to identify the issues.

Incentivized

The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.

Incentivized

Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.

Incentivized

The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.

Incentivized

We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective. Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.

Incentivized

Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently

Incentivized

Try to use the system as true to generic form as possible and cut over quickly. Parallel implementation is not recommended. If the numbers are accurate and materially similar to prior period - cut over. A small accounting adjustment is much better than millions in project overruns or dual system maintenance.

Incentivized

We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.

Incentivized

Oracle is more reliable than other immature products in the market. Oracle has multifold resources available in the market for each and every technology. Oracle support has made available many solutions to the existing problems and their fixes. The database is of high performance and quality as compared to the other products in the market. Oracle solutions for finance and supply chain are compared to none.

Incentivized

Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs

Incentivized

• GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
• The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.

Incentivized

• A tool that has made us able to get much ROI by the bank account integration, management of cash, and controlling business unit.
• Project management is made easy with its module and tracking with the exact time and issuance makes it more convenient and compatible for the return.
• Automation in pay and expenses improve the company’s visibility in the market.

Incentivized