GEP SMART vs. LinkSquares

GEP SMART is well suited to equip procurement professionals to manage multiple RFx's at one point in time and help provide structure to the process. If an organization has an existing ERP and they want to acquire GEP SMART as a bolt-on, then integration is key. If there is any customization then it is more difficult to take advantage of the latest upgrades.

Incentivized

For any small legal department, it is a must. It's like having a paralegal keeping you organized. I'm not sure how a large legal department might us it, but I have a hard time thinking it would be any less useful to them. I am a big fan of all of the time it saves me when managing hundreds of supplier agreements and I need to survey a specific term across all of the agreements. I'm not sure how I would do that without LinkSquares' help.

Incentivized

• The customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.
• The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.

Incentivized

• Full text search capabilities.
• Organization of contracts so you can see the relationship between documents.
• Reporting
• Ability to tag all contracts for easy searching.

Incentivized

• Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
• GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
• The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.

Incentivized

• I would love to see integration with Adobe Sign so I could edit contracts right in LinkSquares and send through Adobe seamlessly.

Incentivized

The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.

Incentivized

The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface, and the consistency of the interface between modules.

Incentivized

It helps us work better as a legal department and understand our contract ecosystem.

Incentivized

The performance of the GEP SMART platform overall has been excellent. We do not hear complaints about system performance and have not experienced any slowdowns in adjacent systems due to the GEP implementation. Of all the (largely self-inflicted) change management challenges we've dealt with, system performance and platform reliability have not been on the list of concerns.

Incentivized

The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.

Incentivized

Great customer support and very responsive engineering (when we raise ideas for product enhancements).

Incentivized

Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently

Incentivized

We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.

Incentivized

I compared LinkSquares to a number of other tools and found LinkSquares to be right-sized and flexibly priced for our use case.

Incentivized

• GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
• The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.

Incentivized

• Better contract reporting.
• Easily searchable contract database.

Incentivized