GEP SMART vs. Harbour

GEP SMART is well suited to equip procurement professionals to manage multiple RFx's at one point in time and help provide structure to the process. If an organization has an existing ERP and they want to acquire GEP SMART as a bolt-on, then integration is key. If there is any customization then it is more difficult to take advantage of the latest upgrades.

Incentivized

• The customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.
• The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.

Incentivized

• Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
• GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
• The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.

Incentivized

The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.

Incentivized

The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface, and the consistency of the interface between modules.

Incentivized

The performance of the GEP SMART platform overall has been excellent. We do not hear complaints about system performance and have not experienced any slowdowns in adjacent systems due to the GEP implementation. Of all the (largely self-inflicted) change management challenges we've dealt with, system performance and platform reliability have not been on the list of concerns.

Incentivized

The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.

Incentivized

Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently

Incentivized

We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.

Incentivized

• GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
• The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.

Incentivized