FrontSpin vs. Orum

Works extremely well for an SDR/BDR team whose main focus is outreach through phone calls. Less appropriate for organizations looking for email cadence or a Salesforce add-on to work within Salesforce.

In general, our experience was not good at all, we had been here for two months. We were using Orum. They didn't get one qualified lead out of it, which may not be the actual product. It could just be us. In conclusion, we just fell like a number in a system, and that doesn't really go with our company's values,

• Recording of calls and attaching to SFDC records
• Campaign lists
• Cost

Incentivized

• Our Customer Success Manager, Matt, is my best CSM across all of my sales tech stack.
• It does exactly what it's supposed to. We spend more time talking than we do dialing. Unreal.
• Nice Salesloft/Outreach/Salesforce integrations make it easy to use.

• Ability to see Salesforce 'Event' types in the lead record.
• Make column edits sticky
• Keep doing a great job guys, love your product!

Incentivized

• Calls get cut off more regularly than I would expect. I am not sure if that is an issue on Orum's end, but I don't think it is a network issue either so I am not sure why.
• In the search lists, it would be nice if we could add favorite cadences or separate by our own.

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

It's pretty easy to use and integrates with my other tools well. Only reason it isn't a 10 is because sometimes the pause auto dial option is a bit buggy and at some points the prospect can have difficulty hearing me on the other line. Overall though it's intuitive and easy to use

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.

The cost of ConnectLeader far outweighed the benefits in our specific case and didn't have most of the functions of Frontspin. Salesforce's and HubSpot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin.

Incentivized

PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make it clear if there was a way to automatically log calls in Outreach. Plus PieSync brings its own monthly cost. Orum is a bit more expensive but well worth it for me.

• It has helped us make a lot more calls and keep track of activities done throughout the day.
• It helps us keep a certain number of calls for each day.

Incentivized

• My personal ROI has been approximately a 100% increase in the number of calls I can make in a given amount of time, vs. calling directly from Outreach before (roughly 50 calls per hour to 100+). The increased potential for business is worth the cost of admission for me.