FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software…
$20
per user per month
Pricing
FluentCloud
Editions & Modules
Essential
$20.00
per user per month
Advanced
$30.00
per user per month
Complete
$45.00
per user per month
Offerings
Pricing Offerings
FluentCloud
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.
More Pricing Information
Community Pulse
FluentCloud
Features
FluentCloud
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FluentCloud
8.9
Ratings
11% above category average
Hosted PBX
9.00 Ratings
Multi-level Interactive Voice Response (IVR)
9.00 Ratings
User templates
10.00 Ratings
Call reports
7.80 Ratings
Directory of employee names
8.70 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FluentCloud
8.4
Ratings
0% above category average
Answering rules
5.60 Ratings
Call recording
9.60 Ratings
Call park
6.90 Ratings
Call screening
10.00 Ratings
Message alerts
10.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FluentCloud
7.0
Ratings
13% below category average
Audio conferencing
7.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Allows us to record thousands of calls per day. As far as I know there is no cap, at least we haven't hit it yet.
I really like that I can pull reports/recordings several different ways. I can search by caller name/extension, or by phone number, or by date and time of the call, etc. Very easy to use dashboard.
I also like that we can set security options to where certain people might have more access than others. We have it set up so that the caller can only access and see his/her own calls, but the trainers can see themselves and their team, and then higher management has access to all calls in or out.
FluentCloud is super easy to use, absolutely does everything we need it to.
The whisper coach and other trainer features are a bit frustrating as the caller has to be on a current call to connect and each monitoring session only lasts for the length of that one call. An improvement could be made to allow a trainer to continue piggybacking on the monitored extension, so they can listen to a trainee for as long as they choose.
The recording system has had some hiccups recently where the recording quality is so bad as to be unusable. They have fixed this issue a few times, hopefully it doesn't pop back up. Along the same lines we have had a few occurrences where recordings we not available to review until 4 or 5 hours after the cal.
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
