Fiserv (First Data) - ICICI Merchant Services vs. Xoom, a PayPal Service

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.

Incentivized

Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.

Incentivized

• Provided our client with competitive rates
• Integration came with a sandbox environment, which was convenient
• Backend has a summary of all transactions and a report that can be exported

Incentivized

• Very fast transfer and very secure as being of PayPal.
• Receiver don't need to download the app or use Xoom.
• It supports bank and debit card to transfer funds and same with the receiver.

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• [In my experience,] merchants will just follow this scam service and they will say they provide a refund to the customer but actually they will not do anything just use your money by giving unnecessary excuses.

• transfer fee could be waived for large transaction amount
• They could offer referral for new users
• the exchange rate, though quite competitive, but can be better specially for larger transactions

Incentivized

I don't see any other service that is so versatile and which offers such a breadth of services.

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It's one of the most easy to use and intuitive platforms. The app is very powerful as well.

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The support team is excellent. They help with any queries.

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The implementation was largely successful. Since this was a large shift from normal practices, we faced a few teething problems, but largely I'd say it went well.

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We had previously used Elavon Merchant services. We found the provider to be more expensive and offer far less flexibility for our processing. Also, our processing was entirely manual and had to be done in the office.

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Our team has preferred Xoom because it is an efficient and safe way to transfer funds. We are able to be as detailed as necessary with every transaction, which gives us the confidence of knowing where our money is going. We appreciate the ease of use and the free initial account when signing up.

Incentivized

• Sales have increased in the past year because I have a dedicated site to selling products that people used to have to come in person to order. First Data along with putting everything up on my website definitely makes it easy for me to automate things.

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• We have had an uptick in payment processing times.
• We receive payments from customers on time with no lag between invoice and payment dates.
• Overall Xoom has literally added to our bottom line by allowing more than a physical check payment option.

Incentivized