Worldpay from FIS vs. NMI Payment Gateway

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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NMI Payment Gateway is well suited for any company looking to receive payments via the mayor's credit cards and recurring payments, it will get the job done easily and painlessly. Capturing manual payments is also an option does well. You might want to think about adding a security platform on top of what NMI offers.

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• payment process
• reporting
• user management
• uptime

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• complexity of fraud rules
• proactive screening instead of reactive
• Look of the UI

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As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Easy! Easy! Easy!

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

It is good, it might not be the best with the main features but has all it needs to perform well and keep it running with ease. It is one of the main payment gateways that our eCommerce has. In today's ecosystem, several are needed and without a doubt, this one is one that can be managed easily and without lots of development.

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• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

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• Good price structre
• Good stability
• Easy to mantain

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