Worldpay from FIS vs. Kyriba

World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.

Incentivized

This tool is a great solution and in spite of all the flaws, it has been rendering its services for the longest time. The platform is user-friendly and it just completely empowers your organization with a whole view over all types of cash positions that automatically provides an organization with the liberty to make a correct decision at any point in time. From my experience, I must say that this product has been delivering a highly secure enterprise platform.

Incentivized

• Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
• Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
• The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.

Incentivized

• Keeps our very large multi-bank account structure in balance daily, and gives daily visibility to all bank account balances for Treasury and the rest of Mercy
• GL Mapping, creation and export of GL entries, and reconciliation of ALL GL entries back to the bank accounts.
• Listens to client's suggestions and ideas, responds quickly with answers, regularly updates software based on our input. Also, they have a great Kyriba Social website where we can put in tickets for help and send in our ideas, but more importantly, share questions and ideas with the whole Kyriba client community, and provides FAQ from that dialogue for just about any question that we can think of. Great customer support and communication works well both directions.
• Implementation process is well mapped out, but flexible to the client's needs. If I'm experienced and comfortable with TMS systems, I can do a lot more of the setup work instead of paying Kyriba to do it all, but if I need Kyriba to do it all, they will. Love the training process, which works a lot like college, where they teach you a section, give you homework to do before the next training session, check your accuracy and understanding, and move on to the next section. Almost all the Kyriba implementation folks I've worked with and met with were former Treasury practitioners, so they know what we know and they how to talk to us and with their developers to give us what we need.
• Very high value for the low cost and scale-able depending on how many modules you need. Monthly fees are very reasonable, implementation fees are known up front, and you only pay for what you use, and annual volume based fees are reasonable as well. Much, much cheaper than bank fees for Information reporting, didn't require any MIS approval or assistance, and very easy to justify to upper management based on the massive labor savings.
• One of the big reasons I love Kyriba so much is TMS is all they do and they have grown consistently in the 4 years we've been with them, and are very stable. I like that their whole focus is on providing the best TMS platform on the market, and not getting off track working on other non-TMS priorities and products. In the past, many TMS systems were owned by larger conglomerates, were bought and sold multiple times, and often times support and customer service was non-existent, and coworkers were leaving the firm left and right. Many went to Kyriba. That's the main reason I started looking and found Kyriba in the first place.

Incentivized

• The account teams that are assigned are not technical.
• It can be very hard to get answers if you talk to the wrong person.
• There is long lead times in account set up.

Incentivized

• Some of the financial transaction cash flows do not integrate well with cash management and forecasting
• Dashboards and Power BI are not readily available out of the box in the baseline product
• Tracking of interest on bank accounts is not available in an automated fashion

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Very powerful treasury management tool, the reason it's not a 10 is implementation and support lags behind competitors. It can take a long time for issues to get resolved. But once it's set up properly, everything works well most of the time. Few if any other providers will have the same range of features.

Incentivized

Easy! Easy! Easy!

Incentivized

It can always be better. There needs to be more instances wherein the user can make changes that work for them and those changes would be saved for future use, not having to make the same changes over and over again.

Incentivized

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

We have weekly calls with our support team to discuss ongoing implementation projects and other issues we find from time to time. They are very responsive to any questions we have and can escalate issues to a higher level of support if they do not have the expertise necessary to fix the problem. They are helpful in coordinating testing with banks if necessary, and provide regular statistics regarding support calls, causes of problems, and resolution.

Incentivized

We had some issues with one of the implementation people provided by Kyriba. The communication skills were lacking, with assumptions being made as to what we knew already. It was very frustrating. Once that was resolved, further module implementations have been smoother.

Incentivized

We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.

Incentivized

The above are all examples of bank rec software, Kyriba was selected over its competitors after a comprehensive vetting process. Kyriba has served us well, covering the bank rec process efficiently as well as being a one-stop-shop for treasury and banking-related functions for our group of companies.

Incentivized

• Duplicate charges have caused untold damage to our reputation
• I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
• We switched POS systems from CenterEdge to Roller, but issues persist
• The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.

• Kyriba saves our department time, which is the most valuable thing we have. Before Kyriba we had to log into each bank to pull data for the prior day before we could enter our current day activity. Now the banks send the data right to Kyriba! It saves us about 3 hours of work each day from our old process.
• Kyriba has given us visibility into all of our bank accounts in a centralized platform. We can better monitor activity and use that information to make better business decisions.
• Kyriba has given us better transparency because of dual approval. One person has to enter information and another person has to approve information, so we have tighter controls.