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FinQuery Software Management vs. Mojo Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FinQuery Software Management

    N/AN/AFinQuery Software Management (formerly StackShine) is software asset management that unites IT and finance by providing a SAM solution without unneeded ITSM costs. FinQuery automatically detects software applications and replaces manual processes with a centralized dashboard that provides full visibility into software used within an organization, tracking 100s of applications right out of the box. It can be used to reclaim unused licenses, consolidate duplicate subscriptions, and automate…

    $9,000

    per year

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    FinQuery Software ManagementMojo Helpdesk
    Editions & Modules
    No answers on this topic
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    FinQuery Software ManagementMojo Helpdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details
    More Pricing Information
    Features
    FinQuery Software ManagementMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of FinQuery Software Management and Mojo Helpdesk
    Feature
    FinQuery Software Management
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    20% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of FinQuery Software Management and Mojo Helpdesk
    Feature
    FinQuery Software Management
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    24% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of FinQuery Software Management and Mojo Helpdesk
    Feature
    FinQuery Software Management
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    25% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    User Ratings
    FinQuery Software ManagementMojo Helpdesk
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    FinQuery Software ManagementMojo Helpdesk
    Likelihood to Recommend
    FinQuery
    No answers on this topic
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Pros
    FinQuery
    No answers on this topic
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Cons
    FinQuery
    No answers on this topic
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Alternatives Considered
    FinQuery
    No answers on this topic
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Return on Investment
    FinQuery
    No answers on this topic
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    ScreenShots

    FinQuery Software Management Screenshots

    Screenshot of the centralized dashboard that provides full visibility into software access at an organizationScreenshot of the usage calendar that provides granular data on how a software is being used to right size licensesScreenshot of the catalog for employees, used to request access to company approved appsScreenshot of a system of record for SaaS applications with information on app owners, app costs, and app usage trends in FinQuery Software Management's centralized console

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot