FIELDBOSS is a specialized Field Service Management (FSM) software solution built on the Microsoft Dynamics 365 ERP and hosted on the scalable Microsoft Azure cloud. Designed for field service businesses that require an end-to-end management platform, FIELDBOSS is designed to streamline operations, improve service efficiency, and enhance customer satisfaction. It provides businesses with a unified solution for scheduling, dispatching, work order management, asset tracking, and compliance…
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Jobber
Score 7.8 out of 10
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Jobber is field service management software from the company of the same name in Edmonton, Alberta.
Being able to react to customers’ needs through real-time contact with our technicians has improved our customer experience and increased operational efficiencies. Having information at our fingertips, by using reporting and tracking allows us the visibility we need to identify potential problems and find quick solutions, thereby preventing or decreasing repeat visits and elevator downtime. We’ve increased workforce productivity with technician mobile access, using automated flows in processing multi-level tasks throughout the system, and our users having the ability to easily create custom views and reports to fit their needs.
The cost of Jobber is not suitable for a startup - even our company size is hard pressed to squeeze in other areas of business to afford the cost. Zenmaid or other maid-forward services may be better suited since Jobber seems to focus it's offerings on one-off as opposed to recurring services like ours. For business who do in-person estimates like ours, the streamlined estimate feature which causes increased conversion rates makes it worth the cost - as we anecdotally gain more business this way. However, if we switch to an online booking / instant booking model as opposed to in-person estimates, we may not require this feature. Zenmaid has a "gamified" residential booking page that was extremely high converting for us - we received sometimes 30+ inquiries per day due to the ease of use - MANY more completed inquiries than we receive now - but they didn't have a quoting and deposit collection tool - so here we are. If we used their instant booking feature we would have stayed due to the scheduling tool, gap finder, prevention of double booking employees, and cleaning service focus, as well as significantly reduced pricing.
The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
When I open Jobber for daily use, we frequently need to clear advertisements - specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive crm software
Reports are frustratingly bulky and inconsistently formatted - the report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports.
A web developer was hired by us to streamline some of our necessary reports into a calculation / report upload tool. Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns
Scheduling - we were optimistic about the beta schedule but the absence of dispatch view is a glaring gap. Additional page realestate is used in the beta mode that makes less of the schedule visible. Changes were made to "complete" job's next steps that add work for us.
The integration with Microsoft Dynamics 365 is optimal for any company, as any user that has used a Microsoft product finds the interface intuitive and allows them to navigate the system with ease. Users are able customize views and reports that are easily share with colleagues throughout your organization
Jobber is an easy-to-use and friendly software designed for efficiency. Its interface is well-organized, ensuring that each section is intuitive and accessible. Users can navigate smoothly through tasks, making project management simpler. Overall, Jobber enhances productivity and streamlines operations, making it a valuable tool for various projects.
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
More expensive than Jobber and more complicated. Pretty much does the same tasks. I canceled after 2 days of HouseCall Pro and continued using Jobber. Jobber makes my life simple and I need that while running a busy cleaning company
