FastPass IVM (Identity Verification Manager) vs. Trust Swiftly

Having had attempts to break though the Help Desk calling as a fake user aking for a new password - the benefit is to keep social engeneering away from the Help Desk. IVM counters that issue.

The software is used well for us since we wanted to cut down on incorrect invoicing and fraudulent purchase orders from our distributors. We were dealing with some fake transactions that then were sent through our sales pipeline and ultimately were paid out. For businesses that are looking for 3rd party verifications to prevent these types of mistakes it has worked well.

Incentivized

• FastPass IVM (Identity Verification Manager) enable users to securely reset their passwords by verifying their identity using multi factor authentication
• An employee forgets their Active Directory password. Instead of calling the IT helpdesk, they go through a self-service portal where they verify themselves via an OTP

• Document authenticity checks with NFC validation to the government
• Liveness validation with multiple ways to check for AI content
• Database sources to bring in more secure information about a user

• There needs to be more guidance for agents to read what is in a report about a user.
• The IP block should also work for US states too as we have to block them for regulations.

Basically we have had a good implementation and it works

We use multiple features to make sure we have the best outcome for each verification. It gives more usage to the product and we actually grant more customers the ability to transact with us. There is plenty of times where our customers would have left us if we did not have any verifications available

Other options we tried did not have the flexibility needed for our business. They wouldn't work with us or provide responses to our feedback. We felt ignored and eventually had to look for a better tool that could resolve our issue. Trust Swiftly could do the same features but even more by making it faster and easier to complete the checks

• Cutting down the time of our review process by hours
• Accepting more orders and payments by multiple times
• Allowed us to invest more time into our marketing team as saved reviews