FAMCare vs. Verint Case Management Professional [Citizen Engagement]

So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.

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Amazing product with unlimited uses

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Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.

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So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.

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• We have been able to use the platform to handle non contact centre workflows.

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