Facebook Messenger vs. OpenText Exstream

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Facebook Messenger
Score 7.5 out of 10
N/A
Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.N/A
OpenText Exstream
Score 9.0 out of 10
N/A
OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.N/A
Pricing
Facebook MessengerOpenText Exstream
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Facebook MessengerOpenText Exstream
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Facebook MessengerOpenText Exstream
User Ratings
Facebook MessengerOpenText Exstream
Likelihood to Recommend
7.0
(0 ratings)
9.0
(0 ratings)
In-Person Training
-
(0 ratings)
5.0
(0 ratings)
Online Training
-
(0 ratings)
3.0
(0 ratings)
User Testimonials
Facebook MessengerOpenText Exstream
Likelihood to Recommend
Facebook Messenger serves my business for quick client interaction and for timely updates. The software allows me to share to one of many people and receive feedback quickly to keep working. The ability to see people available is also key in creating even further efficiencies. I also love file sharing through the platform
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OpenText Exstream is well suited for creation of documents in a corporate environment with huge throughput, but at the same time needs a very structured set of document types due to layout requirements.
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Pros
  • Video calls
  • File share
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  • Research and improvement in the product
  • Product support
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Cons
  • more control of video settings
  • more control of audio settings
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  • merge the design manager and designer
  • the way components are used accros applications
  • when using XML the array handling must be improved
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Alternatives Considered
Facebook Messenger is a more popular chat solution and allows you to reach clients more quickly compared to whatsapp. I've found whatsapp to be a little fraudulent around contact information and people not known to me reaching out. Facebook Messenger has moments of this too but it is less regular
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Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality.
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Return on Investment
  • efficiencies improved
  • quick file sharing
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  • secure contract generation and communication
  • flexible terms and conditions approval and versioning
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ScreenShots