TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Facebook Live

    Score9 out of 10
    N/AFacebook supports livestreaming on its own platform, with Facebook Live. Users can go live on Facebook to broadcast a conversation, performance, Q&A or virtual event.N/A

    Social Chat

    N/AN/ASocial Chat helps brands to forge meaningful connections with their customers. Through Live Commerce - embedding Live Video Shopping into customers' purchase experiences - brands can create onsite communities where customers can learn, converse and connect with the brand. In turn, brands get the data behind the interactions and conversions to further optimize the experiences for the users both on the site and through CRM channels for best-in-class branding and performance ROI. Social…

    $49

    per month

    Pricing
    Facebook LiveSocial Chat
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Facebook LiveSocial Chat
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsIntended to grow and scale with your Live Commerce strategy, Social Chat plans are a mix for all sizes of business.
    More Pricing Information
    Best Alternatives
    Facebook LiveSocial Chat
    Small Businesses
    OBS Studio
    Score8.9 out of 10
    OBS Studio
    Score8.9 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Facebook LiveSocial Chat
    Likelihood to Recommend
    9.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Facebook LiveSocial Chat
    Likelihood to Recommend
    Meta Platforms Inc
    Facebook live works well if you want to broadcast a meeting, webinar, or event to a lot of people, giving them an opportunity to interact in the comments. If you're looking for something more internal or don't want the information to be public, don't use Facebook live. It's great for broadcasts!
    Incentivized
    Read full review
    Social Chat
    No answers on this topic
    Pros
    Meta Platforms Inc
    • Communication between people in the same company
    • People connected
    Incentivized
    Read full review
    Social Chat
    No answers on this topic
    Cons
    Meta Platforms Inc
    • Internet connection issues
    • User friendliness
    • Graphical user interface
    • Audio video synchrony
    Incentivized
    Read full review
    Social Chat
    No answers on this topic
    Usability
    Meta Platforms Inc
    It is easy to use, quite intuitive. I miss some documentation for the configuration, especially the access security.
    Incentivized
    Read full review
    Social Chat
    No answers on this topic
    Alternatives Considered
    Meta Platforms Inc
    Facebook Live is similar to StreamYard, although it serves a slightly different purpose. We like using both together. StreamYard can allow you to bring multiple people into the Facebook live stream, although offers some new glitches as well. Facebook live is smoother and works better for our advertisement / informational broadcasts.
    Incentivized
    Read full review
    Social Chat
    No answers on this topic
    Return on Investment
    Meta Platforms Inc
    • Higher coverage
    • Higher cost for setup of equipment
    • Mobile phone gives limited screen coverage
    • Live streaming has 2 second delay
    Incentivized
    Read full review
    Social Chat
    No answers on this topic
    ScreenShots

    Social Chat Screenshots

    Screenshot of Host Live Shopping Events Directly on a Website: Events remain on the website after the live has ended providing engaging content for customers to view in perpetuity.Screenshot of Frictionless Checkout Experience: Add to car is placed directly on the livestream interface, providing customers with a seamless checkout experience.Screenshot of Live Events Remain on the Website: Past live events remain on het website as evergreen content.Screenshot of Advanced Engagement Analytics: A suite of first party data, including conversion rate, average order values and add to cart rate to optimize live events.Screenshot of Engage Customers in Real Time: Interact with customers via live chat to answer questions and make product suggestions in real time.Screenshot of Drive Traffic to Events: Send personalized invitation emails, use pop-ups and embed product banners to maximize attendance.