Crossware Mail Signature is email signature software from New Zealand company Crossware.
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Exclaimer
Score 9.3 out of 10
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Exclaimer is a provider of email signature solutions, empowering businesses to u
$0.90
per month (billed annually) per user
Pricing
Crossware Mail Signature
Exclaimer
Editions & Modules
No answers on this topic
Starter
$0.90
per month (billed annually) per user
Standard
$1.45
per month (billed annually) per user
Pro
$1.75
per month (billed annually) per user
Offerings
Pricing Offerings
Crossware Mail Signature
Exclaimer
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Licensing is based on the number of active mailboxes Exclaimer adds email signatures to. Subscriptions are on a monthly or annual basis. Volume and charitable discounts are available. Minimum number of users is 10 per month.
A great centralized system with responsive buttons and dynamic banners that showcase the brand every time a mail is drafted no matter what department sends it.
It is quick and easy to set up new signatures for departments/groups. However, we are on the cheaper plan, so we only get the ability to create ten templates for email signatures. Therefore, when someone needs to tweak a template, we need to be thoughtful of resources. This is great for our parts and sales teams to be able to send deals to customers as they are talking about other products and services.
Exclaimer's campaign rotation feature is not under campaigns and could be more intuitively placed within the platform.
It would be helpful if they had an infographic to guide not IT but everyday users through initial set up and use. They do have great videos, but the impatient people need an infographic.
Exclaimer's language in the platform can be a little clunky. It might be good to have it reviewed by Americans and Brits and try and find a happy medium that is relatively intuitive for both.
We are extremely satisfied with overall performance, ease of use, support, affordability, etc. Anytime we have had any questions, the support or sales teams have been very prompt, courteous, and forthcoming in resolving any issues or getting the right information we are looking for to us. That said, I am confident that we will be renewing our subscription.
In the order that I recall the setup process: Signature templates need to be set up (attribute mapping to AD) Office 365 connector needs to be set up (global admin needed and exclaimer engineer for guidance) Signature policies need to be set up (who gets which signatures) Office membership groups need to be setup (who in the org will use exclaimer) Members need to be added to those groups (user membership) Agents need to be deployed on the end-user hosts (local agent)
Fortunately, we haven't had to deal with support much, but every time we have, they were very responsive and were able to either fix our problem or explain the way it worked in a timely and polite manner. Not much else to say other than being in the same region is also a plus for support.
I've only had one issue in 7 years where I needed to reach out to Exclaimer for support, but it was handled quickly and resolved my issue. No messing around to provide additional information. Just a quick solution to what I was facing which resolved the issue on the first go around.
Our implementation was relatively easy as we weren't cutting over from anything. We just got the software installed, set up the file share and got active directory set up. We got exsync on a scheduled task and it just worked. We built our templates and policies and it has always been relatively smooth.
While Crossware seems to have been designed with cloud services in mind. Exclaimer appears to be an on-prem solution that has been modified to work in the cloud so there are some things that don't work as they should and the maturity that Crossware exhibits are just not there. It's still a very good product but not as robust as Crossware when it comes to Exchange Online.
365 was one consideration, but the features were quite lacking, and it does not make sense to put all eggs in a single basket, so to speak, when using 365 for other services (such as email). Exclaimer also covers other areas that are not targeted by other platforms. This includes the likes of NPS scoring staff members.
For the price, and compared to other alternatives, Crossware offered the more attractive package at a very reasonable price while meeting all our requirements.
Signatures appear on each email exactly as intended - a banner promoting a specific expo that we are attending and exhibiting at ensure that there is maximum visibility to the optimal audience
Centralized management on a simple to use platform saves time and frustrations (and potential mistakes) - which is a huge plus for the IT team managing the tool
dynamic and up-to-date signatures ensure maximum reliability in the organization's email communication medium
