Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.
Admin Tools for Jira is the most widely used tool for software development tracking but I don't think it's friendly to use, especially for product managers. I wish there was more investment being made around time saving activities, progress updates, automations. We want to minimise admin and improve throughput for engineers and product people but doesn't seem like Admin Tools for Jira is moving quickly in this front.
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
I have had a minor interaction with AGILE Reporter but nothing compares to Admin Tools for Jira. its vast support and product integration with various product like Confluence and Bitbucket is very intuitive and easy to use. Any day, I will pick Admin Tools for Jira over any other product out there. Life has been easy since I have adopted Admin Tools for Jira.
We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
