Genesys Cloud AI vs. RedRoute

Genesys Cloud AI

20 Reviews and Ratings

RedRoute

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Genesys Cloud AI	Score9.3 out of 10	N/A	Based on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.	N/A
RedRoute	N/A	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call

Pricing

Genesys Cloud AI

RedRoute

No answers on this topic

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

Pricing Offerings
Genesys Cloud AI	RedRoute
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

Best Alternatives
	Genesys Cloud AI	RedRoute
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Piper the AI SDR by Qualified Score9.2 out of 10	Cortana (discontinued) Score7.5 out of 10
Enterprises	Conversica Score9.9 out of 10	Cortana (discontinued) Score7.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Genesys Cloud AI	RedRoute
Likelihood to Recommend	8.5 (15 ratings)	- (0 ratings)
Support Rating	10.0 (2 ratings)	- (0 ratings)

User Testimonials
	Genesys Cloud AI	RedRoute
Likelihood to Recommend	Genesys Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified. Incentivized Verified User Read full review	RedRoute No answers on this topic
Pros	Genesys Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization. Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status. It can be deployed in Cloud, SaaS, Web-based. Incentivized Abhishek Jain Programmer Analyst Read full review	RedRoute No answers on this topic
Cons	Genesys Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs A bit pricey compared to other options Incentivized Verified User Read full review	RedRoute No answers on this topic
Support Rating	Genesys During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes. Verified User Read full review	RedRoute No answers on this topic
Alternatives Considered	Genesys Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service. Incentivized Deepak Kumar Senior Developer Read full review	RedRoute No answers on this topic
Return on Investment	Genesys There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents. There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only. Incentivized Verified User Read full review	RedRoute No answers on this topic
ScreenShots		RedRoute Screenshots